ISG Customer Fulfillment Representative - Also for Fresh Graduates!

You will be the focal point of our business partners, customers solving their order and account related queries, cooperating with Lenovo’s internal teams – manufacturing, logistics, sales, etc. You will be a part of Lenovo’s Global supply chain organization that is known as innovative and dynamic operations. Excellent communication skills, team spirit and customer centric attitude are the most needed qualities.

What you’ll bring:

• Excellent written and spoken communication skills
• Customer centricity
• Troubleshooting and logical reasoning skills
• Team spirit
• English language spoken & written

We are looking forward to discussing this position with you soon!

Follow-up/Higher Professional Education

English - Upper intermediate (B2)

Responsibilities:

- Pro-actively manage backlog to ensure orders are fulfilled on time and within the agreed SLAs. Respond to all requests in a timely fashion ensuring that any external communication is on professional level
- Pro-actively manage customer relationship and solve all customer open queries – like estimated arrival dates, claims, EOL situations, escalations, etc.
- Pro-actively manage order quality issues to achieve targets defined by management and ensure all necessary actions and escalations are in place
- Ensure pro-active order management
- Troubleshooting of problematic orders
- Interact with customers and act as a focal point in order management queries
- Maintain high level of professional communication both externally and internally
- Interface & network with Lenovo internal organizations
- Build relationships with customers and sales team
- Flag potential problems and drive root cause analysis

You will be supporting one of our biggest global customers in EMEA and collaborate with your teammates by participating in weekly planning calls and meetings.

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.