EMEA Sr. Customer Fulfillment representative

You will be the focal point of our business partners, customers solving their order and account related queries, cooperating with Lenovo’s internal teams – manufacturing, logistics, sales, etc. You will be a part of Lenovo’s Global supply chain organization that is known as innovative and dynamic operations. Excellent communication skills, team spirit and customer centric attitude are the most needed qualities.

What you’ll bring:

• Excellent written and spoken commination skills
• Customer centricity
• Troubleshooting and logical reasoning skills
• Team spirit
• Advanced English
• Any other European language is a plus

We are looking forward to discussing this position with you soon!

University education (Bachelor's degree)
University education (Master's degree)

English - Upper intermediate (B2)

Responsibilities:
Pro-actively manage Backlog to ensure orders are fulfilled on time and within the agreed SLA. Respond to all requests in a timely fashion ensuring that any external communications are on professional level.
Pro-actively manage customer relationship and solving all the customer open queries - like estimated arrival dates, claims, EOL situation, escalations etc.
Pro-actively manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
Ensure pro-active order management
Ensure pro-active solving of order quality issues
Troubleshooting of problematic orders
Interact with customers and act as a focal point for order management related queries
Maintain high level of professional communication both externally and internally
Maintain performance to given targets and SLAs
Interface & network with most Lenovo internal organizations
Build relationship with customers & sales team
Flag potential problems and drive root cause analysis
You will be supporting one of our biggest global customers in EMEA and collaborate with your teammates by participating in weekly planning calls and meetings.

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.