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Premier Technical Support Specialist With Slovak/Czech Language

who are we looking for

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive.

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Slovak - Advanced (C1) and Hungarian - Advanced (C1) and Czech - Advanced (C1) and English - Advanced (C1)

what will you do

This is a technical role within the Lenovo’s Premier Technical Support team based in Bratislava, Slovakia. In this role you will be delivering best in class support to Lenovo’s Premier Support customers. Over phone and email, you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up, and customer communication.

In this role, you will be based in our Bratislava office with our Premier Technical Support team and directly reporting to Technical Support Manager.

Day-To-Day Tasks:
• Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
• Identifies the cause of hardware / software faults and provide a solution
• Maintain exceptional case notes and follow set out processes
• Resolve over phone or email or onsite via parts and engineer dispatch
• Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution.
• Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provides input on recurring customer problems and shares that information with other technical team members when relevant.
• Monitors own ‘open case’ workload and drives to closure.

Position Requirements:
Desirable Qualities/ Nice-to-have:
• Experience within IT Services and Working with Field Service Providers
• Knowledge on Windows Operating Systems and MS Products
• Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets)
• A positive can-do attitude with exceptional time management skills, adjusting workloads to rapidly changing priorities
• Pro-active attitude and willingness to learn
• Effective communication skills able to demonstrate active listening at all levels - written and verbal
• Ability to multitask, prioritise own workloads and keep within set out SLA’s
• Business fluent English and Czech/Slovak, Hungarian of advantage

Want to hear more on Premier Support? Have a look at what our teams says on Premier Support: https://bit.ly/312wSPq

About Lenovo Premier Support Services
Lenovo first class Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

other information

Place of work:
Landererova, Bratislava
Salary offer (gross):
1 900 EUR/monthBase gross monthly salary from minimum 1900 EUR and above, depending on experience + variable part 12% of your annual earnings
Contract type:
full-time

what we offer

healthcare and well-being
development
work - life balance
bonus system

about Lenovo

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.

ID: 4089712  Dátum zverejnenia: 29.7.2021  Základná zložka mzdy (brutto): 1 900 EUR/month