Inside Sales Support Representative for MEA region

Position Requirements:
- University education
- Minimum 1 year working experience in similar position and/or proven track of succeeding in the role

Soft skills:
- Strong communication skills
- Customer facing skills, both by phone and e-mail
- Customer Satisfaction and Customer Escalation Management
- Ability to adapt to cultural differences
- Ability to work independently
- Highly motivated individual with proactive approach, driven for results
- Ability to quickly grasp complex systems, procedures
- Structured and Stress resistant person

Language Requirements:
- Fluent English (spoken and written)

Technical Skills:
- Ability to work with various software packages (MS Office)
- Experience with Sales processes and back office administration

Nice to have
- Microsoft Dynamics

Follow-up/Higher Professional Education

English - Upper intermediate (B2)

The Inside Sales Support Representative will support a specific dedicated EMEA region and interact with Sales teams (60%), internal customers (e.g. pricing, order management - 30%) and external customers / Lenovo Business Partners (10%). This position is dedicated to meeting the expectations of internal and external customers. Building strong relationship and supporting Sellers to offload them from administrative and non-customer facing activities.

The role is instrumental for increasing our Sellers efficiency and focus on our customers.

Your responsibilities will include:
- Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process while interlocking with the pricing team and profit managers to ensure the customer is able to place order against valid contract
- Contract management (creation, validation, maintenance, etc.)
- Interlock with logistics to ensure delivery requirements are met and understood by end-customer
- Interlock with finance regarding approvals and credit note creation for returned goods
- Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
- Process Education and New Tools Testing: within this role, you are asked to onboard new tasks & tools and to look for efficiencies in our processes and tools
- Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance, Channel Organization

You will report to Sales Support Manager. You will participate in weekly collaborative planning calls and meetings.

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.