Sales Support & Claims Analyst with English

What you’ll bring/ Position Requirements:


• Good PC Background (Word, Excel, Outlook, etc)
• 2-3 years of experience in maintenance services back office or sales support is a huge advantage
• Customer Satisfaction and Customer Escalation Management
• Bachelor or Master's degree
• Strong written and verbal English communication skills (additional European language skills are an advantage)
• Ability to gather, analyze, monitor and document data

We are looking forward to discussing this position with you soon!

Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

English - Advanced (C1)

Microsoft Outlook - Advanced
Microsoft PowerPoint - Advanced
Microsoft Excel - Advanced

We are Lenovo! 
We’re a leader in genuine innovation, dreaming up – and building – the technology and services that enable and inspire progress around the world. Our innovative high-quality PCs & Smart Devices, Data Centers, Mobile and Smart Office products are designed and built with the customer in mind. And it’s our people who make this all happen- we believe different is better and our strength lies in this diversity.

Lenovo is the Number 1 Supercomputing provider in the world measured by Top 500 entries and we keep going. Our DataCenter team is dedicated to fostering an environment that encourages entrepreneurism and ownership - a workplace where your talents can be challenged, and your efforts recognized and rewarded.

Sales Support & Claims analyst role for DCG Services is aimed to support Lenovo DCG Sales team in their selling activities. Content of the role varies from offers preparation, contracts registrations, contracts modifications, customer disputes resolution.

Your responsibilities:

• Understand the end to end systems used to create and manage service contracts and support day to day activity in those systems.

• Interact with Sales teams (40%), internal customers (e.g. pricing, order management – 30%) and external customers / Lenovo Business Partners (40%)

• Responds to market changes, marketing and portfolio updates, business targets.

• Communicate directly with Lenovo sellers and Lenovo’s business partners.


You will report to Katarina Kachnicova, Sales Operations Manager, supporting customers in Europe, Middle East, Africa. You will participate in collaborative planning calls and meetings in order to understand and follow market trends and updates from DCG business group.

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.