Pre-Sell Technical Support Specialist

• University education and /or
• Previous experience in similar position (Pre-sell /technical support)

Soft skills:
• Customer facing skills both by phone and e-mail (previous experience in a customer facing environment would be an advantage)
• Ability to adapt to cultural differences
• Able to work on his/her own initiative to strict deadlines, excellent problem-solving and analytical skills and ability to work independently
•Ability to quickly grasp complex systems, procedures
•Structured and Stress resistant person

Language Requirements:
• Fluent English (spoken and written)

Technical Skills:
•Strong PC Background - Ability to work with various software packages (MS Office) – Advanced
• Advanced Microsoft Excel
• Excellent technical product knowledge in the IT area

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

English - Upper intermediate (B2)

The Pre-Sell Support Specialist will provide support to country Salespersons. The ideal Support Specialist will be a detail oriented, self-starter possessing the ability to work in a teamed environment supporting a group of sales representatives in their day to day selling efforts.

Your main goal is to increase customer satisfaction by minimizing escalations and improve customer experience with Lenovo by providing accurate and on-time solutions in following areas:

- Provide product information about product specifications, configuration and compatibility
- Secure information about product availability & product transitions
- Take care of technical questions related to software and peripherals
- Provide info about compliance documents & certificates
- Providing answers to environmental questions
- Advice and guidance to finalize product selection

You will interact regularly with our local and WW Product Management, technical teams, sales and support teams.

What Lenovo can offer you:

• 3 sick days per year
• Additional vacation days
• 100% sick leave compensation up to 2 months per year
• A broad selection of soft / hard skills trainings and individual mentoring
• Employer contribution to the Third Pillar Pension System

Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

About Lenovo

Lenovo is a $46 billion global Fortune 500 company and leader in providing innovative consumer, commercial and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets and apps. Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we do.

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.