Channel Operations Partner Program Support

who are we looking for

• Valid experience in customer support role
• Outspoken & communicative. Positive problem solver
• Strong communications skills (spoken & written) and ability to work cross-departments
• 2 Languages: 1) English, 2) one of the following (German, Italian, Russian)
• Data driven and ale to expand knowledge quickly
• Hard skills – MS Excel advanced - required, SQL experience is advantage
• Follow up to closure, capable to build E2E view of the business
• Puts customer first
• Driver of change & challenging the status quo

Required education

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) or German - Advanced (C1) or Italian - Advanced (C1) or Russian - Advanced (C1)

Other knowledge

Microsoft Excel - advanced

what will you do

• Provide professional level of communication to internal & external customers in variety of languages in team’s scope
• Execution of Channel Operations Partner Program Support related tasks
• Execute tasks and queries in Lenovo Partner hub, such as Disputes, Status analysis, data feed validation, customer requests on PEP pages, etc.
• Support Ramp-up of new tools and Processes
• Maintenance of process documentation + Audit
• Supporting Channel Operations PEP Team processes
• Internal customer support - Sales (DAMs, KAMs for Resel & Retail)
• Maintenance of data associated with LPH, SDMS & PEP Programs
• Support continuous improvement of processes and tools, working with internal team, finance, sales, BT/IT
• Help to improve speed/efficiency of sales teams, TAT on queries from customers in EMEA
• Oversees workflow of all business processing including preparation of reports, charts, and other statistics to support management, business & sales teams.
• Handle / resolve customer requests or complaints
• Implement process changes
• Cover requirements for own team for any planned system/process releases and changes.
• Support UAT testing, Bug fixing, support MTP in projects
• Participation in related projects

other information

Place of work:
Salary offer (gross):
1 450 EUR/monthBase gross monthly salary from minimum 1450 EUR and above, depending on experience + variable part 12% of your annual earnings
Start date:
Upon agreement
Contract type:

what we offer

healthcare and well-being
work - life balance
bonus system

about Lenovo

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.

ID: 3965469  Dátum zverejnenia: 9.9.2020  Základná zložka mzdy (brutto): 1 450 EUR/month