Senior Help Desk Specialist

• Proven track record in similar role
• Working on public holidays as needed to serve sales and partners in countries
• Strong communications skills and ability to work cross-departments
• Able to communicate fluently in English; fluency in other major EMEA languages would be advantageous

University education (Bachelor's degree)
University education (Master's degree)

Operate the L1 Helpdesk on Salesforce / Dynamics365 and CRM sales systems. Support Lenovo Sales or partners by:
• Handling emails, phone calls & live chats on related sales - Salesforce/Dynamics365/CRM -systems
• Creating Helpdesk cases and assigning them to owners (to meet First Call Resolution targets)
• Guiding users in system access & navigation, deal registrations, bids
• Resolving issues in cases within time-to-close targets
• Raising IT tickets, if needed, for next level resolution
• Preparing reports, charts, and other statistics to support sales
• Satisfying/Delighting customer in their Helpdesk experience

Build & Share expertise
• Sharing new issues and case resolutions
• Proving feedback for further improvements
• Proposing process changes to improve efficiency

Project participation
• Supporting system enhancements by testing functionalities, developing/delivering training and executing deployment

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.