DCG Customer Fulfillment Representative

who are we looking for

• English (oral and written) & other European language (Spanish, French or Russian)
• Degree or equivalent business experience
• Customer Service experience in multinational environment is a plus
• PC literate, with ability to work with various software packages (e.g. MS Office, SAP knowledge is an advantage)

• Positive attitude, strong customer care skills
• Confident communicator
• Good time and task management
• Good teamplayer
• Analytical thinking
• Ability to deal with stressful situations

Required education

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Russian - Upper intermediate (B2) or French - Upper intermediate (B2) or Spanish - Upper intermediate (B2)

what will you do

• Pro-actively manage customer relationship and solving all the customer open queries - like estimated arrival date, claims, EOL situation, escalation etc.
• Pro-actively manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
• Pro-actively manage Backlog to ensure orders are fulfilled on time and within SLA. Respond to all requests in a timely fashion ensuring that any external communications are on professional level.

other information

Place of work:
Landererova 12, Bratislava
Salary offer (gross):
Base gross monthly salary from 1150 EUR, depending on experience + variable part
Contract type:
full-time

what we offer

healthcare and well-being
development
work - life balance
bonus system

about Lenovo

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.

ID: 3759864   Dátum zverejnenia: 10.9.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Base gross monthly salary from 1150 EUR, depending on experience + variable part