Technical Trainer for CEC (Consumer)

who are we looking for

Experience & Skills:
• 3-5 Years’ experience in developing and delivering of trainings and education in a technical environment
• Exceptional communication and presentation skills.
• Experience with Gaming segment (product, platforms, market trends)
• Knowledge of call center environment is an advantage
• Competence in written and spoken English is essential. Fluency in another European language would be an advantage.
• Awareness & ability of communicating in a multi-cultural environment
• Strong IT Technical knowledge
• Analytical skills and dealing with ambiguity
• Ability work independently with clear priorities.
• Proficient in the use of Corporate Desktop Software Applications, Outlook, PowerPoint, Word, Excel.

Education/Training:
Degree or equivalent in an I.T. discipline would be preferred but not as important as a proven track record in the relevant areas of experience.

Other Requirements:
Travel would be required up to 25%

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

what will you do

Overview:
As an integral member of the EMEA Customer Engagement Center (CEC) team you would act as the key focal point for the technical training programs of all Consumer CEC and repair locations across EMEA.

Responsibilities:
• Deliver technical, soft skill and process trainings to Consumer CEC and repair vendors across EMEA.
• Build individual candidate training file, ensuring the recording of evaluation and examination results, and remaining compliant to all data privacy requirements
• Full responsibility for developing and delivery of a training program focused on new product introduction
• Regular review of worldwide online trainings and customizing to satisfy EMEA needs
• Gather quality inputs from other Lenovo functions. Develop and deliver trainings to address respective gaps in the business.
• Ensure a key focus on customer centricity
• CEC system trainings
• Development of troubleshooting guidelines and knowledge articles.
• Close cooperation with other functions within Lenovo services, mainly CEC team, L2/3 Technical support teams, spare parts organisation, quality and customer care.

other information

Place of work:
Bratislava
Salary offer (gross):
Base gross monthly salary from minimum 2100 EUR and above, depending on experience + variable part
Start date:
ASAP
Contract type:
full-time

what we offer

healthcare and well-being
development
work - life balance
bonus system

about Lenovo

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.

ID: 3725853  Dátum zverejnenia: 28.11.2019  Základná zložka mzdy (brutto) a ďalšie odmeny: Base gross monthly salary from minimum 2100 EUR and above, depending on experience + variable part