Sales Enablement / Helpdesk Manager- Maternity backfill position

who are we looking for

• Proven track record in similar role
• Strong communications skills and ability to work cross-departments
• Data driven and comfortable with financial aspects of business
• Able to take E2E view of the business
• Strong record of developing talents and keen people focus
• Proven driver of change & able to challenging the status quo
• Good local network & product & finance experience would be advantageous

Required education

University education (Bachelor's degree)
University education (Master's degree)

what will you do

• Management of CRM (L1) helpdesk team
• Management of SFDC helpdesk, including SFDC developers, sales coms, education, change management of users request for SFDC EMEA instance & support of BPs
• Help to improve speed/efficiency of sales teams in EMEA
• Continue Off-loading sales teams from OQC relates tasks
• Manages daily activities of the operational sales help desks function
• Oversees workflow of all business processing including preparation of reports, charts, and other statistics to support sales
• Handle / resolve complex customer requests or complaints
• Develops / implements process changes
• Support sales systems releases by running UATs on behalf of Reps, helping with Ramps, Building & sharing expertise, Providing feedback for further improvements
• Running efficiency projects & people development projects
• Participation/leadership of sales support related projects
• Participation/leadership of sales enablement related projects

other information

Place of work:
Landererova 12, Bratislava
Salary offer (gross):
Base gross monthly salary from 2100 EUR, depending on experience + variable part
Contract type:

what we offer

healthcare and well-being
work - life balance
bonus system

about Lenovo

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.

ID: 3724148   Dátum zverejnenia: 8.10.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Base gross monthly salary from 2100 EUR, depending on experience + variable part