EMEA Warranty & Registration Account Manager

SKILLS:
• Excellent written and verbal English communication skills, other European language is an advantage
• Customer Satisfaction and Customer Escalation Management
• Facilitation and collaboration skills
• Excellent problem-solving skills
• Excellent data analysis and data interpretation skills
• Ability to work with various software packages (e.g. MS Office) - excel advanced
• Outlook, SAP skills are an advantage
• Able to work on his/her own initiative to strict deadlines.
• Proactive & dedicated team player, ability to work in small team and a wider global team to meet customer requirements, show enthusiasm to change and adapt accordingly
• Ability to quickly learn new systems / tools
• Strong understanding of business

EXPERIENCE:
• 2-3 years’ experience in sales services - experience in dealing with customers / sales and extended support functions

BEHAVIOUR:
• Friendly customer´s approach with strong sense of urgency
• Organized and methodical person
• Attention to details
• Strong team player

University education (Bachelor's degree)

English - Advanced (C1)

MAIN PURPOSE OF THE POSITION:
• Increase the services registration rate in EMEA based on the yearly set metrics per Country and per selected Business Partner
• Manage the Service Sales Registration program and Registration support for EMEA geography making sure that the Lenovo systems are updated with correct warranty entitlements and the upgrade/extension products are registered against related units
• Drive the Warranty and Registration team’s service speed and quality, customer experience, cost effectiveness and improved relationships with Lenovo customers.
• Continue Services Sales Registration improvement so that we deliver excellent business partner and customer satisfaction in this area.


DUTIES & RESPONSIBILITIES:
• Establish and nurture a relationship with the assigned Business Partners
• Facilitate feed of Hardware information to populate Bulk Registration Files, submitted to the registration support Team
• Educate Sales and BP procurement on Services Compatibility and share Best Practice
• Monitor and follow up on technical issues: PEW, i-Base, SAP, Web based portals…
• Engage the relevant teams to support BP’s questions and issues related to services
• Engage the Registration and Warranty Support team (Wicresoft) and drive resolution for escalations
• Register warranties on customer´s demand
• Solve customer's problems with quality and with sense of urgency
• Warranty entitlement issues

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.