Inside Sales Support Specialist

• University education and /or Previous experience in similar sales support position
• Customer facing skills both by phone and e-mail (previous experience in a customer facing environment would be advantage)
• Detail oriented person with strong sense of ownership
• Ability to create solid working relationship based on mutual trust
• Strong engagement with assigned Sales teams to enable continuous delegation of tasks
• Through your effective integration with sales teams you ensure constant flow of added value tasks to aid with sales productivity
• Ability to support various countries with variety of tasks
• Provide support to Operations & Programs Manager and Sales Manager in ad hoc projects & Operative tasks,
• Person interested in active position, driven for results
• Excellent problem solving and information seeking skills
• Ability to quickly grasp complex systems, procedures etc.
• PC Literacy, Deep knowledge of PC components
• Fluent English (spoken and written)

University education (Bachelor's degree)
University education (Master's degree)

We are seeking enthusiastic, career-minded professional to join our Inside Sales Support Team.

The Inside Sales Support Representative will provide support on administrative task for sellers in a defined set of countries. The ideal Inside Sales Support Representative will be a detail oriented, self-starter possessing the ability to work in a teamed environment supporting a group of inside sales representatives in their day to day selling efforts.

This position will be responsible for support of opportunity management, product configurations in CRM, as well as proactive follow-up, providing information and overall account support.

Sales Support, the main tasks include:

Support provided to our Internal Sales Reps and F2F Reps with back-office tasks related to opportunity to contract management, creation of special configurations based on our PC product portfolio, as well as provide proactive follow-up and information on overall account support, while having regular interlocks with your Sales Reps. Your responsibilities will include:
• Creation of country-level system configurations across Lenovo PC portfolio
• Submission of part number change requests and manage them through the cycle
• Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process while interlocking with the pricing team and profit managers to ensure the customer is able to place order against valid contract
• Interlock with logistics to ensure delivery requirements are met and understood by end-customer
• Web Catalogue exports
• Interlock with finance regarding approvals and credit note creation for returned goods
• Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
• Within this role, you are asked to on board new tasks & tools to help to increase sales facing time, look for efficiencies in our processes and tools (CRM and SFdc) and analyse main workload drivers to decrease manual work needed and thus increase ISSRs adoption of high volume tasks
Also he/she will provide support to Operations & Programs Manager and Sales Manager in ad hoc projects & Operative tasks.

Business Partner/End Customer Support:

• Act as a single point of contact for selected BPs and End customers on all pre and post sales queries related to validity of products on contracts, ordering, logistics & services related questions. The support requires:
• Frequent interaction (via email, call) and professional communication
• Early identification and understanding of customer ‘Hot Issues’ before they become escalations
• Drive, gather and consolidate input from other teams and provide proper summaries on priority issues to customers, including key actions and owners to fix it
• Support owners of actions in execution and track the progress
• Ensure that all prioritized bids are under high focus in the meaning of reaching SLA and submitting order
• Work with solutions teams to ensure opportunity can be created and order submitted by customer
• Your main goal is to increase customer satisfaction by minimizing escalations, improve customer experience with Lenovo by providing accurate and on-time solutions and aid revenue flow by solving any potential issues that could impact ordering process on customer side.

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.