DCG Sr. Inside Sales Support Representative with German language

who are we looking for

The Sales Support Representative will have excellent contract language / creation background, teaming skills, quality improvement, and organization skills. Also, this candidate is able to manage priorities and demonstrates a strong aptitude for critical thinking and problem resolution. Other requirements included:

• Strong written and verbal English & German communication skills/ other language is an advantage
• Graduated in Economics
• At least 1+ year of experience in Customer Service service, back office or sales support is an advantage
• Strong PC Background (Word, Excel, etc)
• Customer Satisfaction and Customer Escalation Management
• Strong ability to gather, analyze, monitor and document data
• Exceptional interpersonal and relationship management skills
• Facilitation and collaboration skills
• Must be a team player who is highly motivated & detail oriented
• Flexibility to work in an fast-paced environment and manage multiple concurrent tasks / projects / priorities

Required education

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

what will you do

The Inside Sales Support Representative will support a specific dedicated EMEA region and interact with DCG Sales teams (60%), internal customers (e.g. pricing, order management – 30%) and external customers / Lenovo Business Partners (10%). This position is dedicated to meeting the expectations of internal and external customers. Building strong relationship and supporting sellers to offload them from Administrative and non-customer facing activities. The role is instrumental for increasing our Sellers efficiency and focus on our customers.

Responsibilities include:
• Contract Creation
• Validation of terms and conditions
• Contract Maintenance
• Contract Renewals
• Contract Registration
• Proposal and Price Quotes Creation
• Solution Design / Configuration
• Scope of work Preparation
• Process Education and New Tools Testing
• Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance, Channel…
• Audit ready documentation creation and storage maintenance

What Lenovo can offer you:

• 3 sick days per year
• Additional vacation days
• 100% sick leave compensation up to 2 months per year
• A broad selection of soft / hard skills trainings and individual mentoring
• Employer contribution to the Third Pillar Pension System

Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

About Lenovo

Lenovo is a $46 billion global Fortune 500 company and leader in providing innovative consumer, commercial and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets and apps. Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we do

other information

Place of work:
Landererova 12, Bratislava
Salary offer (gross):
1 500 EUR/monthBase gross monthly salary from minimum 1500 EUR and above, depending on experience + variable part 12% of your annual earnings
Contract type:
full-time

what we offer

healthcare and well-being
development
work - life balance
bonus system

about Lenovo

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.

ID: 3693035  Dátum zverejnenia: 14.4.2021  Základná zložka mzdy (brutto): 1 500 EUR/month