Customer Satisfaction Expert

Smartphones have become so much more than just phones in our lives. We use them to communicate with friends and family, use social media, take pictures and even get our work done. Can you imagine being without one for a month? Neither can us.

That is why we need your help to ensure that complex inquiries coming from pushy customers are handled quickly and diligently. We need you – the skilled communicator and problem solver - to be the customers’ voice when dealing with internal and external stakeholders so customers will be reunited with their Motorola phones as quickly as possible. We make great smartphones and aim to make the customer experience that comes with them even better. Are you up for the challenge to help us making a real difference?

In this role, you will be monitoring and managing customer satisfaction, quality of our support and the way we communicate with our customers. You will become the Escalation point for our customers in Europe. When our call center agents or consumers run into issues, you will be there to help.

What do we expect from you?
• Bachelor's degree in Business, Marketing, Economics or Legal
• 3+ years of experience in customer care or service delivery
• Fluent English on C1+ level as you will support a lot of customers in the UK
• Confidence in speaking to difficult customers and resistance to stress as sometimes the customers can be very pushy and demanding
• You like to work independently in a remote, global team. It brings flexibility for you in your job however the same flexibility we expect from you
• Analytical skills to interpret data/metrics/customer feedback as using the data we can improve our customer satisfaction

Would be an advantage for you but it’s not mandatory:
• Experience from consumer electronics or smartphone industry will help you get your job done
• Experience in resolving cases where the involvement of the legal department is necessary
• Understanding consumer protection laws in major European markets is a big advantage

vysokoškolské I. stupňa
vysokoškolské II. stupňa

Anglický jazyk - Pokročilý (C1)

• Overseeing escalations between internal and external stakeholders with a focus on efficiency and quality of responses
• Taking care of potential safety cases working together with product quality, legal and finance to resolve all in a timely matter with high focus on customer satisfaction.
• You will oversee social media communications and related reporting
• Making recommendations about improvements in the service delivery
• Ensuring that new Motorola products and services are communicated partners, and that the partner’s agents are prepared to address customer inquiries about these new products and services

Send us your CV today and we are looking forward to discussing with you soon!

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.