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Order Center Specialist - Maternity backfill
who are we looking for
Please be aware that this is a maternity backfill contract.
• English at communicative level
• Computer literacy (MS Office) - Microsoft excel at advanced level
• Demonstrated ability to work under pressure to meet the deadlines
• Strength in teamwork but being able to work /act independently as well
• Ability to prioritize, document and enable problem resolution
• Efficiency, accuracy and attention to detail
• Flexibility
• Good communication skills (written and spoken)
• English at communicative level
• Computer literacy (MS Office) - Microsoft excel at advanced level
• Demonstrated ability to work under pressure to meet the deadlines
• Strength in teamwork but being able to work /act independently as well
• Ability to prioritize, document and enable problem resolution
• Efficiency, accuracy and attention to detail
• Flexibility
• Good communication skills (written and spoken)
Required education
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
what will you do
In this position, you will be responsible for validating customer orders in accordance with Firm Order Policy requirements and other business process guidelines.
Responsibilities:
• Process customer orders within the agreed Service Level Agreements in a timely and accurate manner
• Manage stuck orders placed remotely
• Liaise with other Lenovo functions within Global Supply Chain and Sales organizations to resolve any front-end issues preventing orders from being loaded
• Understand various route-to-market, and customer specific requirements to order processing and be able to apply this knowledge to order validation
• Ensure transactional billing accuracy
• Electronic filing of customer orders and supporting documentation
Responsibilities:
• Process customer orders within the agreed Service Level Agreements in a timely and accurate manner
• Manage stuck orders placed remotely
• Liaise with other Lenovo functions within Global Supply Chain and Sales organizations to resolve any front-end issues preventing orders from being loaded
• Understand various route-to-market, and customer specific requirements to order processing and be able to apply this knowledge to order validation
• Ensure transactional billing accuracy
• Electronic filing of customer orders and supporting documentation
other information
Place of work:
Landererova 12, Bratislava
Salary offer (gross):
Base gross monthly salary from 950 EUR, depending on experience + variable part.
Contract type:
full-time
what we offer
healthcare and well-being
development
work - life balance
bonus system
about Lenovo
Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.
Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.
Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.
ID: 3596069
Dátum zverejnenia: 8.2.2019
2019-02-08
lokalita: Bratislava Pozícia: Call Operator, Customer Support Specialist, Helpdesk Operator Spoločnosť: Lenovo (Slovakia) s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: Base gross monthly salary from 950 EUR, depending on experience + variable part.