EMEA Business Process/Project/Operations Manager

Skills:

• Ability to interact effectively with all parts of the organization
• Superior verbal and written communication skills in English
• Advanced in Project & Change Management skills with complex cross functional organizations
• Excellent in MS Office – Superior level of MS Excel and PPT is required
• Literacy and Numeracy: Able to demonstrate in depth understanding of business finance and KPI measurements

Experience:

• Min. 5 years of experience in Project Management in Services
• Min. 5 years of experience within Vendor Management or Supply Chain
• Working in a diverse and global environment
• Running projects under BPMN methodology and LSS

Knowledge:

• PC (hardware) technical insight
• Project management experience
• Ability to read and navigate through complex Business process

Behavior:

• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit
• A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with other business functions
• Reliable, tolerant, and determined. Empathic communicator, able to see things from the other person's point of view
• Sufficiently mobile and flexible to travel
• Keen for new experience, responsibility and accountability
• Team-player
• Furthermore prove the ability to lead and motivate a team.

Key Interactions:

• Service EMEA & WW
• Customers, Business Partners & Affiliated Partners
• Internal and external stakeholders

Travel requirements: estimated at 35 % of working time

University education (Bachelor's degree)
University education (Master's degree)

English - Upper intermediate (B2)

Role: This Role is part of the Centralized repair and logistics team responsible for E2E logistics and repair of customer devices within the EMEA region. Role is to cooperate daily with other team members, centralized and in country vendors, service delivery leads, call center and quality teams.

Responsibility in brief: Support vendor management tasks within specific area, be involved in ongoing business process enhancement initiatives and help with project co-ordination. Manage process adherence by function and oversee development of new processes based on operational and market requirements.

Key Responsibilities - Operational management:

• Vendor Management and Relationship / Point of Contact
• Performance management
• Cost control analysis
• Performance reviews
• Interface to service delivery team
• Escalation point
• Collaboration for continuous improvement projects
• Interface to quality inspection team
• Collaboration for corrective and preventative action
• Process controls – cost/quality considerations

Key Responsibilities – Business process and project coordination:

• Actively drive operational excellence for the Service team by securing quality, cost awareness and process compliance within the areas of responsibility
• Develop, manage, own and maintain existing and new processes
• Manage and continuously improve the service delivery supply and logistic obligations and ensure process documentation update and compliance
• Implement, maintain and develop cost control mechanisms to favor reduction in cost, take pro-active actions and create visibility
• Lead projects

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.