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Customer Fulfillment Representative
who are we looking for
• Degree or equivalent business experience
• Customer Service experience in multinational environment is a plus
• PC literate, with ability to work with various software packages (e.g. MS Office, SAP knowledge is an advantage)
• English (oral and written) necessary
• Positive attitude, strong customer care skills
• Confident communicator
• Good time and task management
• Good teamplayer
• Ability to learn and adapt
• Ability for analytical thinking
• Ability to work in stress
• Customer Service experience in multinational environment is a plus
• PC literate, with ability to work with various software packages (e.g. MS Office, SAP knowledge is an advantage)
• English (oral and written) necessary
• Positive attitude, strong customer care skills
• Confident communicator
• Good time and task management
• Good teamplayer
• Ability to learn and adapt
• Ability for analytical thinking
• Ability to work in stress
Required education
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) and French - Upper intermediate (B2)
what will you do
We are looking for experienced Customer Service Representative who will be taking care of partners in one of the fast growing market in EMEA
Main responsibilities are:
• Pro-actively manage customer relationship and solving all the customer open queries - like estimated arrival date, claims, EOL situation, escalation etc.
• Pro-actively manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
• Pro-actively manage Backlog to ensure orders are fulfilled on time and within SLA. Respond to all requests in a timely fashion ensuring that any external communications are on professional level.
Main responsibilities are:
• Pro-actively manage customer relationship and solving all the customer open queries - like estimated arrival date, claims, EOL situation, escalation etc.
• Pro-actively manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
• Pro-actively manage Backlog to ensure orders are fulfilled on time and within SLA. Respond to all requests in a timely fashion ensuring that any external communications are on professional level.
other information
Place of work:
Einsteinova 21, Petržalka
Salary offer (gross):
Base gross monthly salary from 1400 EUR, depending on experience + variable part
Contract type:
full-time
what we offer
healthcare and well-being
development
work - life balance
bonus system
about Lenovo
Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.
Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.
Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.
ID: 3393010
Dátum zverejnenia: 17.5.2018
2018-05-17
lokalita: Einsteinova 21, Petržalka Pozícia: Administrative Worker, Official, Customer Support Specialist, Office Manager, Procurement specialist Spoločnosť: Lenovo (Slovakia) s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: Base gross monthly salary from 1400 EUR, depending on experience + variable part