Critical Situation Program Manager (Ref. No.: 61005)

who are we looking for

• Previous customer service background
• Strong communication skills (presenting over the phone, taking requirements, data tracking, having discussions with people abroad)
• Very good organizational skills, including prioritization, time-management and multi-tasking
• Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy
• Project management skills to develop action plan, define owners and time line and track progress through final resolution
• Relative experience in the computing industry
• MS Office skills – Excel, PowerPoint
• English - proficient, French - nice to have

What we offer:
• The opportunity to learn how the services business works
• The opportunity to grow within a complex role with end to end responsibility
• We encourage you to bring your own ideas and solutions

Required education

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

what will you do

In this role, you will manage critical customer situations / issues that may impact Lenovo business relationships with customers or result in the loss of future business.

Responsibilities:
• Utilize all of the companies resources to resolve customer issues
• Develop action plan that will provide a satisfactory outcome for the customer
• Identify, analyze, and interpret trends/patterns in complex data sets
• Assist in the development of new processes and procedures that will enhance our overall service to our customers
• Provide cost effective solutions to customers' issues within the company guidelines that will satisfy the customer to Lenovo's high standards.
• Actively cooperate with authorized service providers in regions
• Work closely with management to prioritize business and information needs
• Locate and define new process improvement opportunities

other information

Place of work:
Einsteinova 21, 851 01 Petržalka, Bratislava V
Salary offer (gross):
• Base gross monthly salary from 1400 EUR, depending on experience + variable part
Start date:
asap
Contract type:
full-time

what we offer

healthcare and well-being
development
work - life balance
bonus system

about Lenovo

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.

ID: 2914649   Dátum zverejnenia: 17.5.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   • Base gross monthly salary from 1400 EUR, depending on experience + variable part