Front Office Manager - AC Hotel by Marriott Bratislava Old Town

As Front Office Manager, your department is the first and last impression that a guest has of the hotel, so it’s your job to ensure it’s a good one. Top of the list of responsibilities is to make sure your team on the front desk are well-trained, friendly, and offer a warm welcome and speedy, efficient check-in and check-out service for guests.

As a key member of the hotel's leadership team, directly reporting to the General Manager you will be responsible for ensuring a great and genuine welcome to each of our guests, dealing with the guest requests while maintaining a high level of service, verification of the financial operations with the guests and bank, staff and resources planning, managing guest satisfaction, building trust and loyalty, close cooperation and continuous process improvement with other hotel departments, timely and precise reporting and daily financial controls.

Selected Key tasks and responsibilities:

• Managing and training the whole team
• Ensuring the front desk provides a professional and friendly service for all guests and customers
• Dealing with guests, including handling complaints or critical situations over the phone or at the desk
• Troubleshooting emergencies
• Scheduling your staff
• Liaising with other departments
• Hospitality KPIs tracking and follow-up
• Reporting, Forecasting, Budgeting
• Stock inventories and expenses control
• Finance procedures & controlling
• Reporting analysis with relevant peer department heads

Possibility to grow your talent, expertise, and gain great professional experience.
Possibility of special associate accommodation rates in sister hotels of currently the biggest hotel international chain.
For Heads of Department possibility to participate in a yearly bonus program based on the achievement of the financial results of the hotel and other personal KPIs.

In case you found yourself in our profile and would like to become part of the success of our team, please just send us your CV.
Thank you for your interest and application. As CVs review process can take time, we would like to kindly ask you for patience and understanding we will only contact selected candidates.