Guest Experience Specialist - Receptionist

Legendhotels Slovakia, s.r.o.

Place of work
Vysoká 2A, Bratislava
Contract type
full-time
Start date
15.10.2020
Wage (gross)
1 000 EUR/monthThe final offered gross salary level will depend on skills and experience of the selected candidate.

Information about the position

Job description, responsibilities and duties

• Provide excellent first impression to our guests and have a natural passion for
delivering exceptional service.
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and
exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Supply guests with directions and information regarding property and local
areas of interest
• Answer, record, and process all guest calls, messages, requests, questions, or
concerns to ensure a comfortable and pleasant stay
• Liaise with our housekeeping department to ensure all rooms are clean, tidy
and fully-furnished to accommodate guests’ needs
• Run daily reports (number of arrivals, departures), identify any special
requests, and check reports for accuracy
• Complete designated cashier and closing reports in the computer system
• Undertake general office duties, including correspondence, emails, filing and
switchboard, to ensure the smooth running of the reception area

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Other knowledge

Microsoft Office - advanced
Customer service - expert
Microsoft Outlook - advanced
Opera PMS - advanced
Multitasking - expert
Active listening - expert
Communication skills - expert

Number of years of experience

1

Personality requirements and skills

The ideal candidate will be detail-oriented with strong communication skills and has an inner creativity and love for art, design and culture. Guest Experience Specialist provide warm, friendly service with a genuine smile and pleasant attitude. Candidate must be able to read and speak English, previous cash handling experience is preferred.

Advertiser

Brief description of the company

Legendhotels Slovakia, s.r.o. is the operator of the one of the most stylish business hotels in Bratislava that plans to open under brand AC by Marriott late 2020. Our hotel is located in the very heart of the city, just few steps from key sightseeings Bratislava's Old Town has to offer to its visitors.

AC by Marriott brand brings a completely new experience - a perfect balance of inspiring details that our guests want and the level of service they need. We have thought about every detail of our guests' stay so we could offer comfort, elegance and perfect experience. We are continuously putting all our efforts into improving all details and experiences that matter to our guests.

If you want to become part of our team that aspires to offer the best service to our guests, and where we will help you to grow and utilize your skills and experiences, just reach out to let us know.

Number of employees

50-99 employees

Company address

Legendhotels Slovakia, s.r.o.
Vysoká ul. 2A
811 06 Bratislava
acbratislava.com

Contact

ID: 3968425  Dátum zverejnenia: 15.9.2020  Základná zložka mzdy (brutto): 1 000 EUR/month