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Customer Service Specialist/Inside Sales Support
LANXESS Central Eastern Europe s.r.o.
Place of work
Pribinova 6, Bratislava, Slovakia (Job with occasional home office)
Pribinova 6, Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
full-time
Start date
asap
asap
Wage (gross)
1 300 EUR/monthThe minimum gross monthly base salary for this role is 1300 EUR full time. Our final offer to you will be set up fairly, considering the skills and experience that you bring to the company, depending on experience.
1 300 EUR/monthThe minimum gross monthly base salary for this role is 1300 EUR full time. Our final offer to you will be set up fairly, considering the skills and experience that you bring to the company, depending on experience.
Information about the position
Job description, responsibilities and duties
LANXESS is a leading speciality chemicals company based in Cologne. With around 14,300 employees in 33 countries, we are an established company on the global market. Our primary expertise lies in producing, developing and marketing chemical intermediates, additives, specialty chemicals and plastics, with annual sales of EUR 6.8 billion (2019).
In order to achieve LANXESS’s objectives, we operate within our company Performance Culture which includes our value : respect, ownership, trust, professionalism and integrity.
LANXESS CEE is currently seeking a strong, motivated and talented individuals with the appropriate experience for the position of Customer Service Specialist/Inside Sales Support.
Location: LANXESS CEE, Bratislava
Duties & Responsibilities:
• Build customer loyalty in the Chemical Industry as interface to the customer, communication with customers in SK, CZ, HU
• daily communication betw. customer and DE colleagues - marketing / supply chain/ logistics, proactive daily order tracking (SAP)
• Manage the complete Customer Service from initial customer contact, support quotation, price maintenance, generation of order entry until final delivery to the customer
• Analysing the distribution channel best practice with the goal of achieving great customer satisfaction
• Handle routine and non-routine customer order activities, including managing customer demand, take responsibility to receive and record customer complaints and facilitate the solution
• Initiate corrective actions and take the lead to solve the issue for the customer
• Maintain SCM - related contract details in appropriate tools (CRM, SAP, Sharepoint, other)
• Act as an interface of local business with sales representatives, logistic service providers and other related parties
• Relay information on the market, customers and competition to the sales force and the headquarter ;
In order to achieve LANXESS’s objectives, we operate within our company Performance Culture which includes our value : respect, ownership, trust, professionalism and integrity.
LANXESS CEE is currently seeking a strong, motivated and talented individuals with the appropriate experience for the position of Customer Service Specialist/Inside Sales Support.
Location: LANXESS CEE, Bratislava
Duties & Responsibilities:
• Build customer loyalty in the Chemical Industry as interface to the customer, communication with customers in SK, CZ, HU
• daily communication betw. customer and DE colleagues - marketing / supply chain/ logistics, proactive daily order tracking (SAP)
• Manage the complete Customer Service from initial customer contact, support quotation, price maintenance, generation of order entry until final delivery to the customer
• Analysing the distribution channel best practice with the goal of achieving great customer satisfaction
• Handle routine and non-routine customer order activities, including managing customer demand, take responsibility to receive and record customer complaints and facilitate the solution
• Initiate corrective actions and take the lead to solve the issue for the customer
• Maintain SCM - related contract details in appropriate tools (CRM, SAP, Sharepoint, other)
• Act as an interface of local business with sales representatives, logistic service providers and other related parties
• Relay information on the market, customers and competition to the sales force and the headquarter ;
Employee perks, benefits
What we offer you:
Comprehensive Benefits: We provide a mixture of various benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning .
For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness.
Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.
Comprehensive Benefits: We provide a mixture of various benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning .
For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness.
Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
• Good level of general education; a Bachelors’ degree, or Professional degree in commerce, management or equivalent
• 2-3 years of experience in a similar position within Customer Service and Supply Chain working in an international environment,
• You are recognized for your team spirit, your interpersonal, writing skills, and your thoroughness in complying with commercial regulations;
• You are autonomous and organized, efficient and you do not allow yourself to be overwhelmed by stress;
• You have sense of thoroughness, initiative and ability to work effectively with others in a fast-paced matrix environment;
• You are solution-focused with a simple and practical approach when executing;
• You are flexible to adapt to the needs of the business and results-oriented to deliver objectives and continuous improvement;
• Fluent language skills in English, German language would be advantage;
• You are familiar with the Office Package, and have knowledge of SAP SD & MM software
• Customer facing skills both by phone and e-mail;
• Problem solving skills, highly motivated individual;
• 2-3 years of experience in a similar position within Customer Service and Supply Chain working in an international environment,
• You are recognized for your team spirit, your interpersonal, writing skills, and your thoroughness in complying with commercial regulations;
• You are autonomous and organized, efficient and you do not allow yourself to be overwhelmed by stress;
• You have sense of thoroughness, initiative and ability to work effectively with others in a fast-paced matrix environment;
• You are solution-focused with a simple and practical approach when executing;
• You are flexible to adapt to the needs of the business and results-oriented to deliver objectives and continuous improvement;
• Fluent language skills in English, German language would be advantage;
• You are familiar with the Office Package, and have knowledge of SAP SD & MM software
• Customer facing skills both by phone and e-mail;
• Problem solving skills, highly motivated individual;
Advertiser
Brief description of the company
LANXESS is a leading specialty chemicals company based in Cologne, Germany. With around 13,200 employees in 33 countries, our primary expertise lies in producing, developing and marketing chemical intermediates, additives, specialty chemicals and plastics.
For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.
For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.
Number of employees
10-19 employees
ID: 4039940
Dátum zverejnenia: 31.3.2022
2022-03-31
lokalita: Bratislava Pozícia: Customer Support Specialist, Sales Officer Spoločnosť: LANXESS Central Eastern Europe s.r.o.
Základná zložka mzdy (brutto): 1 300 EUR/month