Team Leader _ Service Desk

Place of work

Protifašistických bojovníkov, Košice

Wage (gross)

From 1 500 EUR/month

Contract type


Job description, responsibilities and duties

Your responsibilities as Team Leader of Service Desk department will be:

People Management:
- Support functional lead with team and workload management
- Coach and supervise team members
- Coordinate team based training, personnel forecasting, peer appraisal, scheduling, interviewing, identification of non-monetary awards and gathering of team performance statistics

Performance & Service Management:
- Management of all Service Desk processes / services
- Monitor and manage day-to-day processes
- Improve the existing relationship with the business partners
- Ensure established processes, policies, and procedures are followed by all SSC personnel as well as identify and communicate to SSC leadership when KPIs and SLAs are not followed by the business lines
- Work with other team leaders to plan and allocate team resources and to resolve technical problems

Continuous Improvement:
- Establish goals, objectives, and KPIs for improvement in processes and service quality while monitoring key areas to ensure compliance
- Develop/improve policies and procedures to standardize processes for continued improvement
- Identify opportunities to utilize new technologies and/or processes that will allow us to form better partnerships with customers and other industry-related companies/associations

Technical Standards / Compliance:
- Manage the external and the internal auditing requirements, ensuring timely and complete service is provided to them

Other benefits

As the European SSC for LafargeHolcim our employees can develop their profession in many aspects:
- Daily usage of English language (+ opportunity to learn more languages)
- Develop the technical and soft skills
- Be a part of process improvements
- Improve people management skills

And be motivated with additional benefits and development plan for each employee:
- Social events and teambuildings
- Sports activities and Multisport card
- Support for local communities and volunteering
- Eco- friendly office
- Fruit days
- Supporting of healthy lifestyle
- Modern Office in the center of Košice
- Discounts at restaurants
- Possibility of Home office
- Possibility for career growth
- Training and development possibilities - soft skills and hard skills
- Language courses
- Young working team
- Referral program

Required education

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Management, Business, Finance, Accounting, or related field

Language skills

English - Upper intermediate (B2)

Required experience

Customer Service / Service Desk area

Personality requirements and skills

- University degree in Management, Business, Finance, Accounting, or related field
- SAP knowledge is an advantage
- Basic computer and MS-office knowledge required
- Finance and accounting knowledge and experience preferred
- Advanced English language
- Knowledge of other languages is an advantage (German, French)

- Leading and motivating teams experience preferred
- Strong team player with the ability to meet strict deadlines
- Effective written and oral communication skills
- Highly organized and keen on detail
- Ability to plan, assign and direct work
- Excellent analytical and interpersonal skills
- Excellent communication skills

Brief description of the company

European Business Services´s team, located in a modern and dynamic office in the heart of Košice, is providing financial and administration support for LafargeHolcim’s branches within Europe. Our BSC was established in 2014 on green field developing its international projects within Europe.
In the development phase of the company we provide a unique experience to our employees, where they are using their language skills on daily basis (with English as the corporate language), grow professionally with their expertise, and development in the hard skills as well as soft skills area. With team work as one of the main domain we have been able to grow our business in international measures and continue to expand to more countries.

For more information please visit

Main focus of the company's activities

Accounting and auditing activities

Information about the selection process

Do you want to be a part of our BSC? Send us your structured CV in English
- Chosen candidates are contacted by HR for a short phone interview. Due to capacity reasons we do not contact all candidates
- Candidates CV, who are not contacted via phone, will be saved in database for future possible cooperation
- Next step is a personal interview with internal HR

Company address

LafargeHolcim European Business Services s.r.o.
Protifašistických bojovníkov 11
040 01 Košice


Contact person: Mgr. Katarína Maťášová
E-mail: send CV
ID: 3944817  Dátum zverejnenia: 26.8.2020  Základná zložka mzdy (brutto): 1 500 EUR/month