Romanian language Service Desk Specialist




Place of work

Protifašistických bojovníkov 11, Košice

Wage (gross)

From 900 EUR/month

Contract type

full-time

Job description, responsibilities and duties

Your responsibilities as Romanian language Service Desk Specialist will be:

- Receiving phone call and emails from employees, and vendors.
- Documenting ticket and responding to inbound messages in a professional manner.
- Working with the business units, Shared Service Center, company tools and assets, and other business partners to resolve inbound inquiries to achieve proper resolution in prescribed time frames.
- Communicating ticket resolution to appropriate customer contact and maintaining ticket documentation.
- Interface with other Shared Service teams to ensure compliance with cross-team account abilities, specifically the AP Invoice resolution team.

Other benefits

As the European SSC for LafargeHolcim our employees can develop their profession in many aspects:
- Daily usage of English, Romanian language (+ opportunity to learn more languages)
- Develop the technical and soft skills
- Be a part of process improvements

And be motivated with additional benefits and development plan for each specialist:
- Social events and teambuildings
- Sports activities and Multisport card
- Support for local communities and volunteering
- Eco- friendly office
- Fruit days
- Supporting of healthy lifestyle
- Modern Office in the center of Košice
- Discounts at restaurants
- Possibility of Home office
- Possibility for career growth
- Training and development possibilities - soft skills and hard skills
- Language courses
- Young working team
- Referral program

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Public Administration, Economics, Translation, Languages or related field

Language skills

English - Upper intermediate (B2) and Romanian - Advanced (C1)

Personality requirements and skills

- Education in Public Administration, Economics, Translation, Languages or related field
- English B2 and Romanian C1
- MS Office (Word, Excel) intermediate or advanced
- Communication skills and customer orientation
- Ability to focus on details and to deal sensitively with confidential material
- Team working skills
- Practical thinking & problem solving

Brief description of the company

European Business Services´s team, located in a modern and dynamic office in the heart of Košice, is providing financial and administration support for LafargeHolcim’s branches within Europe. Our BSC was established in 2014 on green field developing its international projects within Europe.
In the development phase of the company we provide a unique experience to our employees, where they are using their language skills on daily basis (with English as the corporate language), grow professionally with their expertise, and development in the hard skills as well as soft skills area. With team work as one of the main domain we have been able to grow our business in international measures and continue to expand to more countries.

For more information please visit
www.lafargeholcim-ebs.eu

Main focus of the company's activities

Accounting and auditing activities

Information about the selection process

Do you want to be a part of our BSC? Send us your structured CV in English
- Chosen candidates are contacted by HR for a short phone interview. Due to capacity reasons we do not contact all candidates
- Candidates CV, who are not contacted via phone, will be saved in database for future possible cooperation
- Next step is a personal interview with internal HR

Company address

LafargeHolcim European Business Services s.r.o.
Protifašistických bojovníkov 11
040 01 Košice
http://www.lafargeholcim-ebs.eu/

Contact

Contact person: Mgr. Katarína Maťášová
E-mail: send CV


ID: 3367814  Dátum zverejnenia: 29.6.2020  Základná zložka mzdy (brutto): 900 EUR/month