Do you speak Polish and English fluently? We are looking for a Service Desk Specialist

Place of work

Protifašistických bojovníkov 11, Košice

Basic wage component (gross) and other rewards

850 € gross (full time)

Contract type

full-time, part-time, agreement-based (Temporary jobs)

Job description, responsibilities and duties

Financial Business Service Center located in Kosice is looking for Service Desk Specialist with fluent Polish and English. If you are experienced in administration and speak these languages fluently, we are looking exactly for you!

Your responsibilities will be:
- Receive phone call and email queries from employees, and vendors.
- Documenting ticket and responding to inbound messages in a professional manner.
- Working with the business units, Shared Service Center, company tools and assets, and other business partners to resolve inbound inquiries to achieve proper resolution in prescribed time frames.
- Communicate ticket resolution to appropriate customer contact and maintain ticket documentation.
- Interface with other Shared Service teams to ensure compliance with cross-team account abilities, specifically the AP Invoice resolution team.

Other benefits

As the first European BSC for LafargeHolcim our employees can develop their profession in many aspects:
- daily usage of English and other languages
- learn and develop the technical skills in SAP
- use the theoretical knowledge gained at school in international environment
- be a part of process improvement
- develop soft skills on internal trainings
And be motivated with additional benefits and development plan for each specialist in the modern premises of the city center of Kosice.

Required education

University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Public Administration, Economics, Translation, Languages or related field

Language skills

English - Upper intermediate (B2) and Polish - Upper intermediate (B2)

Personality requirements and skills

- University graduate or student in Public Administration, Economics, Translation, Languages or related field
- Advanced English and Polish (min. B2 in both languages)
- MS Office (Word, Excel) intermediate or advanced
- Communication skills and customer orientation
- Ability to focus on details and to deal sensitively with confidential material
- Team working skills
- Practical thinking & problem solving

Brief description of the company

European Business Services´s team, located in a modern and dynamic office in the heart of Košice, is providing financial and administration support for LafargeHolcim’s branches within Europe. Our BSC was established in 2014 on green field developing its international projects within Europe.
In the development phase of the company we provide a unique experience to our employees, where they are using their language skills on daily basis (with English as the corporate language), grow professionally with their expertise, and development in the hard skills as well as soft skills area. With team work as one of the main domain we have been able to grow our business in international measures and continue to expand to more countries.

For more information please visit

Main focus of the company's activities

Accounting and auditing activities

Information about the selection process

Do you want to be a part of our BSC? Send us your structured CV in English
- Chosen candidates are contacted by HR for a short phone interview. Due to capacity reasons we do not contact all candidates
- Candidates CV, who are not contacted via phone, will be saved in database for future possible cooperation
- Next step is a personal interview with internal HR

Company address

LafargeHolcim European Business Services s.r.o.
Protifašistických bojovníkov 11
040 01 Košice

ID: 3367814   Dátum zverejnenia: 28.12.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   850 € gross (full time)