Administrative Worker with Polish language - Service Desk Specialist

Place of work

Hlavná, Košice, Slovakia (Job with occasional home office)

Wage (gross)

From 950 EUR/monthbased on the candidate's experience

Start date


Contract type


Job description, responsibilities and duties

Chcesz z nami współpracować?

Responsibilities will be to:

- Receive phone calls, email and ticketing system queries from employees, and vendors in Polish language
- Document tickets and respond to inbound messages in a professional manner
- Resolve inbound inquiries to achieve proper resolution in prescribed time frames
- Communicate ticket resolution to appropriate customer contact and maintain ticket documentation
- Cooperate with other teams and departments in Holcim EBS
- Develop a general understanding of Holcim finance and accounting business processes and policies as defined by the Business Service Center

Other benefits

As the European Shared Services Center for Holcim our employees can develop their profession in many aspects:

- Daily usage of English language
(+ opportunity to learn more languages)
- Develop the technical and soft skills
- Be a part of process improvements
- Social events and team buildings
- Sports activities and Multisport card
- Support for local communities and volunteering
- Eco- friendly office
- Fruit days and company breakfast
- Supporting a healthy lifestyle
- Modern Office in the center of Košice
- Discounts at restaurants
- Possibility of Home office
- Possibility for career growth
- Training and development possibilities - soft skills and hard skills
- Language courses
- Young working team
- Referral program

Required education

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Administration, Economics, HR, Translation or related field

Language skills

English - Upper intermediate (B2) and Polish - Upper intermediate (B2)

Personality requirements and skills

- University graduate of Administration, Economics, HR, Translation or related field
- Experience in Customer Service, Economics or Administration area is an advantage
- English and French language min B2 level in order to be able to communicate with business partners and vendors
- Strong customer focus and communication skills are required
- Attention to details and team work ability

Brief description of the company

European Business Services's team, located in a modern and dynamic office in the heart of Košice, is providing financial and administration support for Holcim’s branches within Europe. Our SSC was established in 2014 on green field developing its international projects within Europe.
In the development phase of the company we provide a unique experience to our employees, where they are using their language skills on daily basis (with English as the corporate language), grow professionally with their expertise, and development in the hard skills as well as soft skills area. With team work as one of the main domain we have been able to grow our business in international measures and continue to expand to more countries.

For more information please visit

Main focus of the company's activities

Accounting and auditing activities

Information about the selection process

Do you want to be a part of our BSC? Send us your structured CV in English in PDF:
- Chosen candidates are contacted by HR for a short phone interview. Due to capacity reasons we do not contact all candidates
- Candidates CV, who are not contacted via phone, will be saved in database for future possible cooperation
- Next step is a personal interview with internal HR


Contact person: Mgr. Katarína Maťášová
E-mail: send CV
ID: 2833671  Dátum zverejnenia: 7.6.2022  Základná zložka mzdy (brutto): 950 EUR/month