Consumer Engagement Specialist with Hungarian Language

ARE YOU INTERESTED IN:
• Social media and beauty?
• Direct interaction with customers and improvement of customer´s experience?
• International environment and opportunities?

Now L’Oréal Czech Republic is looking for a new colleague, who will be part of international team in PRAGUE and will be responsible for managing online & offline interactions across brand´s owned channels to increase brand exposure and strengthen brand image and customer´s experience. You will become a specialist mainly for HUNGARIAN market.

YOU WILL

• Interact with consumers (followers, viewers, fans) in all our brands channels using social media management software and CRM systems
• Ensures good customer service through providing appropriate information to answer questions
• Provide data for reports to justify the value & contribution of social communities to institutional KPIs
• Act as an in-house community insights expert who can advise internal stakeholders in current trends, customer’s behaviour & insights
• Watch for UGC, identify and curate existing relevant UGC content in line with the brand sense of purpose
• Keep up to date on social media trends and best practices educating internal stakeholders
• Produce social media listening and engagement reports for internal teams to fuel insight development
• Summarize insights and conversations to create actionable, operational reports that lead to optimization and efficiency in performance.

Home office, flexible working hours, 5 weeks of holiday, multisport, benefit card, discount on our products, profit sharing, and much more