Contract Commercial Manager with Portuguese

Why Kyndryl?

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen. Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl. For further information on privacy, please visit www.kyndryl.com/privacy.

Kyndryl Slovakia is dedicated to support Ukrainian nationals in search of employment in Slovakia. In this process, we utilize the simplified process of ensuring all requisite permits are in place as regulated by the Government of the Slovak Republic.


Your Role and Responsibilities :

Quote to Cash (Q2C) is an internal Kyndryl organization that plays a rare and integral role in supporting operations, driving key business decisions, and influencing Kyndryl’s business results. We operate as a value-driven team and a trusted advisor to the business, supporting all business units in all geographic areas.

This role provides contract management support and performs supply and demand transactions across the extended enterprise and supports a collaborative network for processes from opportunity to cash. Activities may include but are not limited to improving contract performance, streamlining, and standardizing processes, implementing reporting processes for specific contracts, interacting with key measurement stakeholders, contract audit and registration, order, billing, hourly service invoicing, customer master record, and other end-to end transactions. Professionals are responsible for maintaining client relationships by supporting the contract management or fulfillment process, taking ownership of problem resolution, accurately handling requirements, partnering with the stakeholders, and promoting client satisfaction and sales productivity. They also execute defined contract management and fulfillment processes, in line with business controls and meet business objectives.

- Accounts Receivables - tracking invoice payments, chasing customer late payments, late payment fee management, dispute management
- Compliance and Business Controls
- Contract support - Baseline management (complexity based on the contract specific), Deliverables Management, Issue and Risk Management
- Contract Change Management
- Billing/Invoicing management based on contract specifics
- Lead Governance contract meetings with CPE and DPE, Finance
advise business counterparts (PE, DPE, CU Leader) on the respective events treatment all contracts’ phases including - T&T, BAU, RFS
high probability of managing re-negotiation, extensions, or terminations manage contract registrations & billing in Customer fulfillment tool (CFTs)

Required Professional and Technical Expertise:
- Portuguese language – ability to read, write, speak
- Fluency in business English
- Customer support experience

Preferred Professional and Technical Expertise:
- High level of Communication skills
- MS Office - Intermediate level
- Negotiation skills
- Agile approach
- Logical and analytical thinking
- Accuracy and detail orientation
- Out-of-the-box perspective
- Time management, prioritization
- Ability to work with autonomy and methodolog
- Ability to keep deadlines
- Ability to work in a team
- Enthusiastic and proactive approach
- Problem solving and capacity to manage critical situation