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Kyndryl Service Desk Advisor
Kyndryl Services Slovensko, spol. s r.o.
Place of work
Bratislava, Slovakia (Job with occasional home office)
Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
full-time
Start date
15.06.2022
15.06.2022
Wage (gross)
1 500 EUR/monthMinimum salary starts at 1500 euro monthly gross and is depending on relevant experience.
1 500 EUR/monthMinimum salary starts at 1500 euro monthly gross and is depending on relevant experience.
Information about the position
Job description, responsibilities and duties
Kyndryl Slovakia is dedicated to support Ukrainian nationals in search of employment in Slovakia. In this process, we utilize the simplified process of ensuring all requisite permits are in place as regulated by the Government of the Slovak Republic.
The Kyndryl Support Desk is transforming how we provide Helpdesk services. We are looking for talented Windows/Mac/Linux support Advisors to join our team in Bratislava, Slovakia.
Responsibilities:
As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new "white glove" experience for our end users. Customer satisfaction is your key focus, and you will be a significant contributor delivering IT Support that will delight our Kyndryl Users. As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems. As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you'll need to reach out to colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is delighted.
This role requires outstanding communication, collaboration and problem-solving skills. Must have the ability to work in Slovakia without current/future need for Kyndryl sponsorship.
The Kyndryl Support Desk is transforming how we provide Helpdesk services. We are looking for talented Windows/Mac/Linux support Advisors to join our team in Bratislava, Slovakia.
Responsibilities:
As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new "white glove" experience for our end users. Customer satisfaction is your key focus, and you will be a significant contributor delivering IT Support that will delight our Kyndryl Users. As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems. As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you'll need to reach out to colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is delighted.
This role requires outstanding communication, collaboration and problem-solving skills. Must have the ability to work in Slovakia without current/future need for Kyndryl sponsorship.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
1-2 years Windows/Mac/Linux support experience
1-2 years of troubleshooting experience
Customer support experience and service focus
Active listener with the flexibility to modify approach and adapt to customer needs
Ability to multi-task
Proven problem-solving skills
Knowledge sharing
Experience in support of Window/Mac or Linux OS and applications
1-2 years of troubleshooting experience
Customer support experience and service focus
Active listener with the flexibility to modify approach and adapt to customer needs
Ability to multi-task
Proven problem-solving skills
Knowledge sharing
Experience in support of Window/Mac or Linux OS and applications
Advertiser
Brief description of the company
Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review.
Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you! We want you to succeed so that together, we will all succeed.
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review.
Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you! We want you to succeed so that together, we will all succeed.
Number of employees
1000 and more employees
ID: 4336294
Dátum zverejnenia: 23.5.2022
2022-05-23
lokalita: Bratislava Pozícia: Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist Spoločnosť: Kyndryl Services Slovensko, spol. s r.o.
Základná zložka mzdy (brutto): 1 500 EUR/month