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Customer Experience Consultant

KPMG

Place of work
Bratislava
Contract type
full-time
Start date
upon agreement

Information about the position

Job description, responsibilities and duties

Are you customer experience enthusiast? Would you like to design customer experience for companies and help them to manage it?

The way organisation treats their customers has never been more important. Customer experience is the new front-line in the competition to win over today’s customers. In this digital age happy customers soon become powerful social advocates for company business.

KPMG is looking for a new hire to join our Customer Experience team.

As our CX specialist, you will be expected to work on customer experience projects and produce high quality, competitive proposals for our clients. You will collaborate closely with Topic Experts and KPMG teams.

Do you enjoy
• Designing customer experience that makes a difference
• Exploring new trends and evolving technologies
• Expressing your creative side and at the same time using analytical skills
• Feeling empowerment, self-motivation and pressure of deadlines
• Applying a can do approach in a constantly changing environment

What will you be responsible for
• Working alongside teams to understand client needs
• Using client input, our experience and our knowledge to design customer journeys
• Preparation and evaluation of client workshops
• Analysis of clients data
• Workshops facilitation
• Project coordination
• Preparation of proposals for clients
• Cooperation with other KPMG entities

Basic wage component (gross) and other rewards

1 800 EUR gross/monthly/full time. Our offer to you may be higher based on your experience.*

Employee perks, benefits

What makes us at KPMG unique?
• Our culture. Ask anyone who knows us.

KPMG Offers:
• Competitive salaries and comprehensive benefits
• Clear and challenging learning path
• On-going learning opportunities within a diverse, inclusive and rewarding work environment
• The chance to work within a global company and interact with colleagues from around the world
• Opportunities that spark your imagination and ignite your passion to help others

Information about the selection process

Want to learn more?
Contact us at [email protected] and tell us why this opportunity is for you.
We look forward to meeting you.

We will contact only candidates who match a profile we are looking for. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

Slovak - Proficiency (C2) and English - Advanced (C1)

Other knowledge

Microsoft Excel - advanced
Microsoft Word - advanced
Microsoft PowerPoint - advanced

Number of years of experience

5

Personality requirements and skills

Skills and requirements
- Passion for designing superb customer experience throughout sectors
- Creativity
- Analytical skills
- Facilitation skills
- Team player
- University degree
- MS Office (PowerPoint, Excel)
- Fluency in English and Slovak language
- 5 years’ experience in dealing with customers on daily basis preferably: B2C, B2B, sales performance, marketing or strategy
- Understanding consumer behavior and learning what buyer wants from business

Advertiser

Brief description of the company

KPMG in Slovakia is an independent member firm of the global KPMG network of professional services firms providing audit, tax and advisory services. Active in Slovakia since 1991, the firm currently employs more than 300 people. KPMG in Slovakia provides a wide range of audit, tax and advisory services to domestic as well as international companies across all major industries. KPMG’s activities in Slovakia are focused on building long-term relationships both internally and externally. Our people are committed to quality and integrity and providing the service our clients expect.

Number of employees

250-499 employees

Company address

KPMG Slovensko spol. s r.o.
Dvořákovo nábrežie 10
85101 Bratislava
http://www.kpmg.sk

Contact

Contact person: KPMG Slovensko
E-mail: send CV

Pošli nám svoj životopis

ID: 3677623   Dátum zverejnenia: 11.6.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   1 800 EUR gross/monthly/full time. Our offer to you may be higher based on your experience.*