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Ranked as one of the most innovative companies in the world, KONE is a global leader in elevator and escalator business.
Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment.
Our Shared Service Center in Bratislava offers administrative business support to our KONE colleagues in over 20 countries in EMEA region, covering Maintain, Delivery, Fulfillment and HR areas.

Service Manager (Ref. No.: R0595884)

Job description, responsibilities and duties

Key responsibilities:

- Improve internal customer experience, create engagement among internal customers
- Take ownership of internal customers requirements and follow problems through to resolution
- Collaborate with Operation Managers to make sure quality and speed of deliveries is meeting Customer expectations and is following KONE Way.
- Identify areas of improvement and submit change proposals to internal customer.
- Respond to customer service requirements in a timely manner.
- Set a clear mission and deploy strategies focused towards the mission
- Develop internal service procedures, policies and standards
- Ensure customers targets and goals are met and coordinate with the Management team to meet these targets.
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Maintain an orderly workflow according to priorities

Personality requirements and skills

Professional requirements:

- Proven working experience as Team leader or Service Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
Customer service orientation

Other benefits

We offer:

- Basic wage component from 1800€/ month gross based on relevant experience and language skills
- International and professional environment
- Attractive package of benefits and bonus scheme
- Social and sport events on regular basis
- Great place to work
- Informal culture and friendly colleagues
- KONE trainings in various areas

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ID: 3813986  Dátum zverejnenia: 19.11.2019  Základná zložka mzdy (brutto) a ďalšie odmeny: Basic wage component from 1800€/ month gross based on relevant experience and language skills