KONE is currently developing financial and administrative center in Bratislava (Shared Service Centre - SSC) to provide quality service for KONE branches in finance and accounting.
KONE's Shared Service Centers are an integral part of KONE Finance organization. The units ensure harmonized transaction handling and business process development.

Partner Operations manager (Ref. No.: R0585489)

Job description, responsibilities and duties

• Manage the partner governance and develop partner performance
• Act as a point-of contact and escalation channel for the unit finance process specialists & business to solve the issues
• Manage the centralized finance transactions delivery
• Work closely with the BPO team to monitor and improve performance, ensuring continuous improvement, help solving process issues
• Initiate process development ideas to the Global Process Owners (GPO)
• Help GPOs drive end-to-end process development projects

Personality requirements and skills

• Min 5 years leadership and/or process performance management experience
• Experience of working with BPOs (business process outsourcing service providers), managing their performance in client organization, preferably in Finance
• Alternatively background in a global Finance BPO organization is appreciated
• Service Management experience
• Understanding of finance processes and transactions
• Leadership skills (in matrix)
• Problem solving skills
• Continuous improvement mindset; experience e.g from lean, six sigma & quality management
• Work experience in multicultural environment
• English skills

Other benefits

• Basic wage component from 1000€/ month gross based on relevant experience and language skills (actual salary will be subject of discussion)
• International and professional environment
• Attractive package of benefits and bonus scheme
• Social and sport events on regular basis
• Great place to work
• Informal culture and friendly colleagues
• KONE trainings in various areas
• Promotion on performance/compentence - based evaluation with transparency
• Coaching and mentoring opportunities

Send CV to the company
For more information visit www.kone.com/jobs
ID: 3620209   Dátum zverejnenia: 13.3.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Basic wage component from 1000€/ month gross based on relevant experience and language skills