Document Management Associate (KONE Business Services) F/M

KONE Business Services (KBS) enables KONE’s global scale by running and continuously improving the core business processes—Sell to Cash, Source to Pay, and Record to Report. Guided by a strong LEAN mindset and deep process expertise, we focus on quality, consistency, and reliable execution. KBS Europe is built on skilled, motivated professionals who work together to deliver high‑impact results and support KONE’s ambition to be the easiest company to work with and work for.

Our Bratislava based Sell to Cash team is looking for a Document Management Associate to support KONE branch in Italy.


What will be your role?

• Receiving, evaluating, and managing internal and external customer requests, prioritizing/setting deadlines, and logging them in the shared file;
• Managing safety and administrative documentation related to routine maintenance contracts, minor system repairs, and site access for maintenance activities: collecting documents, drafting declarations, completing questionnaires, as well as verifying and transmitting them to the requester;
• Managing customer portals/platforms: uploading documents and constantly monitoring/updating the uploaded files;
• Liaising with clients and KONE local branches via phone and email.

Your skills and qualifications:

• Enthusiasm to seek improvements and share ideas
• Strong customer service mindset with excellent interpersonal and communication skills
• Attention to detail and affinity for working with data
• Collaborative and adaptable in a fast-paced international environment
• Aspiration to learn and develop
• Team player with ability to work autonomously
• English language (level B2) and Italian language (Level C2).
• Familiar with MS Office, with a focus on Excel

What KONE has to offer?

• We value your authentic self
• Diversity, equality and inclusion is embedded in our strategy and values
• Collaborative, creative and supportive work environment
• We are passionate about safety, quality and innovation

Some of our many benefits include:

• Financial & Loyalty: DDS (3rd Pillar Pension) | Life Insurance | Cafeteria | Bonuses (Referral, Loyalty & Life Events)
• Time Off & Well-being: Sick days | Extra vacation days | Multisport card
• Growth & Learning: Language learning | Online training database & regular workshops
• Team & Support: Team buildings & events | Employee Assistance Program (EAP)
• ....and several other great employee benefits!

Salary:
From 1.500 EUR/month; Our final offer will be based on your experience and qualifications.