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Key User – E-Banking User Administration (KONE Business Services) (f/m)
Place of work
Tomášikova, Bratislava, Slovakia (Job with occasional home office)
Tomášikova, Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
full-time
Wage (gross)
1 800 EUR/monthFinal compensation will be agreed with regard to your experience.
1 800 EUR/monthFinal compensation will be agreed with regard to your experience.
Information about the position
Job description, responsibilities and duties
A Key User is a recognized expert of one or more KONE capabilities in terms of process and /or IT product understanding. This role exists at Unit, Area and global level. The Key User is the primary support person for their scope and play a crucial role in ensuring the business benefit realization. Key Users are responsible for advising end users on how to use and get business value from processes and / or IT products, and act as first support for any issues. They participate on developing tools and solutions typically by reporting incidents, raising issues and improvement ideas.
The scope of e-banking user administration encompasses day-to-day activities related to user lifecycle management, including user creation, modification, deletion, and ongoing support across e-banking platforms.
Key Responsibilities:
Act as the single point of contact for all e-banking user administration requests.
Ensure end-to-end ownership and accountability for the user administration process.
Enhance process expertise through standardized documentation and knowledge sharing.
Reduce operational risk and improve audit compliance by ensuring consistent execution of controls.
Improve turnaround times, service quality, and communication with stakeholders.
Drive continuous process improvement by identifying efficiencies and implementing best practices.
The scope of e-banking user administration encompasses day-to-day activities related to user lifecycle management, including user creation, modification, deletion, and ongoing support across e-banking platforms.
Key Responsibilities:
Act as the single point of contact for all e-banking user administration requests.
Ensure end-to-end ownership and accountability for the user administration process.
Enhance process expertise through standardized documentation and knowledge sharing.
Reduce operational risk and improve audit compliance by ensuring consistent execution of controls.
Improve turnaround times, service quality, and communication with stakeholders.
Drive continuous process improvement by identifying efficiencies and implementing best practices.
Employee perks, benefits
What we offer
We offer you the basic salary starting from 1800 EUR/gross, but the final compensation will be agreed with regard to your experience.
Apart from the strong support in your induction and training, ability to work with great team leaders and colleagues, we also offer you the following benefits:
International working environment (over 25 nationalities in house)
Finnish working culture - strong tradition as well as innovative spirit
Job rotation opportunities (career growth support)
Interesting language learning budget (courses)
Monthly shopping credit - Cafeteria (different brands/partners)
Annual Performance Bonus
Extra vacation days & Sick days
Swimming pool & Fitness entries, Multisport card
Flexible/Hybrid working
We offer you the basic salary starting from 1800 EUR/gross, but the final compensation will be agreed with regard to your experience.
Apart from the strong support in your induction and training, ability to work with great team leaders and colleagues, we also offer you the following benefits:
International working environment (over 25 nationalities in house)
Finnish working culture - strong tradition as well as innovative spirit
Job rotation opportunities (career growth support)
Interesting language learning budget (courses)
Monthly shopping credit - Cafeteria (different brands/partners)
Annual Performance Bonus
Extra vacation days & Sick days
Swimming pool & Fitness entries, Multisport card
Flexible/Hybrid working
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Advanced (C1) and Slovak - Advanced (C1)
Personality requirements and skills
Experience working with business processes and IT tools/systems.
Strong analytical and problem-solving skills.
Excellent communication and collaboration skills.
Ability to support and train end users.
Proactive mindset with a focus on continuous improvement.
Fluent in English and the local language.
Project management experience is an advantage.
Strong analytical and problem-solving skills.
Excellent communication and collaboration skills.
Ability to support and train end users.
Proactive mindset with a focus on continuous improvement.
Fluent in English and the local language.
Project management experience is an advantage.
Advertiser
Brief description of the company
KONE opened its Business Services Center in Bratislava in 2006 and since then it has been continuously growing and developing. It’s been a long journey from a small office to an established center with almost 350 employees from over 25 countries. And although we are very proud to be international, you will still experience a strong scandinavian touch to our work culture with flat hierarchy, straightforward communication, strong work-life balance and highly valued initiative and improvement.
Number of employees
250-499 employees
Contact
ID: 5326001
Dátum zverejnenia: 17.8.2026
2026-08-17
lokalita: Bratislava Pozícia: Administrative Worker/Official, IT/Technical Support Specialist Spoločnosť: KONE Business Services
Základná zložka mzdy (brutto): 1 800 EUR/month