Business Support Analyst (KONE Business Services) (f/m)

Our Bratislava based Sell to Cash team is looking for a KBS Business Support Analyst.

In this role, you will play a pivotal part in ensuring the seamless execution of contracting processes and high-quality data administration. As a Business Support Analyst, you will handle complex tasks within the Sell to Cash process, focusing on data analysis, stakeholder communication, and driving process improvements.

What you will do:

• Validate and enter contractual data into the ERP system, including Customer & Equipment Master Data, Contracts, and Billing.
• Resolve complex tasks and cases accurately and independently; consolidate available data sources to analyze issues, identify root causes and propose effective corrective actions.
• Lead and actively participate in calls.
• Act as a buddy to junior colleagues by guiding them and sharing process knowledge.
• Identify and implement improvements within your own process area using Lean and Lean UX principles.
• Maintain and enhance process documentation to ensure accuracy, relevance, and audit compliance/readiness.
• Support project implementation by performing system and process

testing.

What you bring:

• Intermediate Excel proficiency.
• Excellent command of English (both written and spoken) and any other European language is an advantage.
• Solutions-focused, curious, clear communicator, with strong decision-making and presentation skills.
• Strong customer service mindset, attention to detail, and a collaborative approach in a fast-paced international environment.

We offer you the basic salary starting from 1.600Eur/gross, but the final compensation will be agreed with regard to your experience.

What KONE has to offer?

• We value your authentic self
• Diversity, equality and inclusion is embedded in our strategy and values
• Collaborative, creative and supportive work environment
• We are passionate about safety, quality and innovation

Some of our many benefits include:

• Opportunities to learn and grow
• Language courses contribution
• Yearly performance bonus
• Performance Awards
• Extra vacation days
• Team events
• Multisport card
• Hybrid way of work