Process Specialist Performance & Reward (KONE Business Services)

Our Bratislava based P&C Services (HR Services) team is looking for Process Specialist Performance & Reward to support KONE branches.

Are you curious by nature, energized by solving complex problems, and passionate about making things work better? At Kone Business Services (KBS), we are looking for a Process Specialist with hands on experience in Sell to Cash (S2C) operations, who’s eager to grow, collaborate across teams, and help simplify processes that keep us moving forward.

As a Process Specialist Performance & Reward, you'll dive into the details of how we work today, spot opportunities to improve tomorrow, and bring clarity to complexity — whether you’re supporting day-to-day operations, driving improvements, or supporting strategic projects that bring value to our customers.


What you’ll do

• Contribute in development, maintenance and improvement of the support provided by P&C Services for People and Communication (further only P&C) processes including Workday functionalities
• Participate to daily P&C Services delivery and support P&C Services Agents and Analysts in resolving different queries in Talent and Culture area (further only T&C), Performance and Reward (further only P&R)/ (or any other P&C Services areas)
• Analyse HR process or HR processes related employee or other stakeholder experience as visible in HR Services daily service delivery and systematically aim to improve the user experience by providing process improvement suggestions to Process Manager, P&C Services, Head of P&C Services and Area/Global COE teams
• Review the processes from centralized P&C service delivery perspective to provide input for the T&C and P&R stakeholders and other teams to ensure process alignment with KONE business strategy, operational strategy and global processes and solutions
• Provide input for COE process development through continuous improvement and LEAN methodology to simplify the way of working for P&C processes
• Help P&C Services operations to understand global processes, KONE Way and how to improve process related efficiency and service levels
• Regularly validates the work instructions and other process specific documentation are up-to-date, seeks additional updates and approval on these work instructions from the Area/Global COE
• Analyse and document the as is processes and related roles and responsibilities in the service set-up phase or development phase
• Train and coach P&C Services team regarding different P&C processes including the related Workday, Workday functionalities or any other supported tools.
• Support P&C Services operations to implement quality improvement initiatives
• Maintain a strong working relationship with P&C, T&C and P&R process and solution owners as well as with unit and area level COE network
• Support and participate to P&C Services Agent on-boarding, tool & process training for users (P&C, T&C, P&R, employees and managers)
• Continuous documentation and development of the knowledge base, T&C and P&R processes
• Regular or ad-hoc reporting to any relevant T&C or P&R party or community in order to achieve alignment of global and local processes
• Act as the P&C Services representative towards respective COE colleagues on Area or Global COE level. Help Area/Global COE to understand, implement, and improve P&C Services support

What you’ll bring

• Experience and knowledge in different HR processes with special focus on T&C and P&R areas of expertise in business HR and HR SSC environment
• IT knowledge (MS Office on advanced level) and knowledge of HR tools, ideally Workday or similar
• Strong account management focus, experience in continuous improvement (e.g. six sigma, lean etc.)
• Service concept/process development experience is an advantage.
• Empathy and true service mindset to ensure great employee experience for the service delivery
• Presentation and communication skills, ability to review and train processes from different user groups perspectives

Attention to detail.

• Reporting capability based on pre-defined requirements.
• Strong communication skills to be able to create clarity for shared service center and customers.
• Strong working language skills both in writing and spoken required for at least English and ideally for one of the following languages: French, German, Finnish, Italian, Spanish, Dutch, Swedish, Czech, Hebrew, Polish, Norwegian, Slovakian, Turkish, Danish.

Some of our many benefits include:

• Opportunities to learn and grow
• Language courses contribution
• Yearly performance bonus
• Performance Awards
• Extra vacation days
• Team events
• Multisport card
• Hybrid way of work

Salary From 1850 EUR/month; Our final offer will be based on your experience and qualifications.


At KONE, our purpose is to shape the future of cities by delivering innovative and sustainable solutions for elevators, escalators, and building access systems. Guided by our strategy ‘Rise‘, we are committed to leading in employee and customer experience, sustainability, and innovation. We also embrace LEAN principles and LEAN UX methodologies, driving efficiency, customer-focused design, and continuous improvement across all our operations.