KBS Process Specialist with Spanish (KONE Business Services)

Our Bratislava based Sell to Cash team is looking for a Process Specialist with Spanish to support KONE branches.

Are you curious by nature, energized by solving complex problems, and passionate about making things work better? At Kone Business Services (KBS), we are looking for a Process Specialist with hands on experience in Sell to Cash (S2C) operations, who’s eager to grow, collaborate across teams, and help simplify processes that keep us moving forward.

As a Process Specialist, you'll dive into the details of how we work today, spot opportunities to improve tomorrow, and bring clarity to complexity — whether you’re supporting day-to-day operations, driving improvements, or supporting strategic projects that bring value to our customers.

What You’ll Do:

• Manage both standard and complex tasks with ownership and care across Sell to Cash (S2C) processes: Customer data, Contract data & management and Billing
• Act as a subject matter expert in Sell to Cash (S2C) processes: Customer data, Contract data & management and Billing, provide guidance through mentoring and knowledge sharing, and build expertise across team
• Collaborate across teams and countries to support harmonized, customer-focused solutions
• Identify areas for automation and smarter ways of working applying Lean and Lean UX methodology, and challenge existing ways of working to drive better outcomes
• Be confident in challenging the status quo and speaking up with ideas for improvement
• Translate complex or process related topics into clear messages for different audiences
• Support strategic projects across all phases to ensure successful implementation
• Contribute to a positive, respectful, and inclusive team culture

What You Bring:

• 2+ years of professional experience as a Subject Matter Expert in Sell to Cash (S2C) processes, with a focus on customer data, contract data and management, and billing
• Strong verbal and written communication skills in English and Spanish, effectively engaging with diverse audiences across all organizational levels
• Proficiency in SAP and MS Office 365 at an advanced level is essential
• Problem-solving mindset and a strong interest in continuous improvement
• Analytical mindset and skilled in working with large and unstructured datasets in Excel to organize, analyze, and extract meaningful insights
• Understanding of automation concepts, Lean and Lean UX principles
• Skilled in preparing and delivering clear, engaging presentations across various audiences
• Works effectively in ambiguous situations with an end-to-end mindset
• Relationship-building and stakeholder management skills across teams and functions
• A collaborative spirit — someone who shares, listens, and helps the teams grow

What KONE has to offer?

• Opportunities to learn and grow
• Language courses contribution
• Yearly performance bonus
• Performance Awards
• Extra vacation days
• Team events
• Multisport card
• Hybrid way of work

Salary From 1 900 EUR/month; Our final offer will be based on your experience and qualifications

At KONE, our purpose is to shape the future of cities by delivering innovative and sustainable solutions for elevators, escalators, and building access systems. Guided by our strategy ‘Rise‘, we are committed to leading in employee and customer experience, sustainability, and innovation. We also embrace LEAN principles and LEAN UX methodologies, driving efficiency, customer-focused design, and continuous improvement across all our operations.