Warranty and CRM Specialist

Kia Motors Sales Slovensko s.r.o.

Place of work
Einsteinova 19, Bratislava
Contract type
full-time
Start date
01.03.2018

Information about the position

Job description, responsibilities and duties

We are looking for a motivated individual to join our dynamic team. Warranty and CRM Specialist as a part of After Sales Department will be responsible for wide variety of topics including warranty, homologation and customer relationship. By providing professional services to KIA’s partners and customers, the right candidate will contribute to overall achievements of KIA’s targets.

Warranty:
- Responsibility for the processing of network requests for reimbursement of warranty repairs and agenda associated with it
- Protocol processing in the warranty system
- Assessment of preliminary requests for repairs
- Analyses of warranty claims
- Invoicing warranty repairs for manufacturer of KIA
- Invoice check for warranty repairs from the service network
- Participation on technical trainings

Customer Relationship:
- Responsible for answering and coordinating all answers and requests, information and complaints of customers
- Responsible for complaints and requests about information towards customers, including requests which are distributed directly towards manufacturer
- Consults customer complaints and requests with importer’s legal representative
- Reporting of incoming complaints from customers through „customer center“

Homologation:
- Responsible for homologation of new KIA cars, preparing source data for homologation of individually imported cars and ensures the homologation of branded accessories
- On the basis of a model line defined for Slovakia, to prepare source data for official homologation of new cars imported by KIA
- Updates the list of homologation cars
- Accepts and responds to requests for identification of imported KIA cars
- Issues confirmation about the correctness of alternative issuing of a car
- Based on a customer and Civil service request checks identification signs of a car
- Based on a customer request checks data in central car database

Other:
- Responsible for monitoring environmental legislation
- Coordinating of the ordering and the return of the canceled technical licenses
- Manuals translation

Employee perks, benefits

- Team of young professionals
- Subsidized meal tickets
- Teambuildings activities
- Monthly Support for your sport activities
- Individual language courses
- Contributions to a pension scheme (III. pillar)
- 13th salary

Information about the selection process

Are you interested? If yes, please send us your CV in English. We highly appreciate all candidates who are interested in working for our company. Kia Motors Sales Slovakia reserves the right to contact only candidates who are fulfilling our requirements.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Technical / Economics

Language skills

English - Upper intermediate (B2)

Driving licence

B

Personality requirements and skills

Very good knowledge of English (spoken and written)
Experience with similar position in an automotive industry
Very good computer literacy and office equipment
Strong personality that follows high standards in communication with clients
Good time management, organizational skills, responsible and punctual personality
Precise in calculations, strategic and analytical mindset, proactive approach

Advertiser

Brief description of the company

Whatever you expect or think you know about KIA, we go one step further. It proves our fixation with quality – it explains why so many people choose our cars. Plus, with our state-of-the-art European Factory near Zilina, the future is brighter than ever for KIA Motors. Thanks to a fast expanding range, of high-quality, well-equipped and cost-effective vehicles, the KIA fleet team provides tailored fleet services to satisfy companies of all sizes. Our fleet offer is even more attractive thanks to a focus on world-class quality, rapidly strengthening residual values and class-competitive fuel economy and emissions figures which reduce the total cost of ownership. Join our team based in Bratislava to be part of this success story!

Number of employees

25-49 employees

Company address

Kia Motors Sales Slovensko s.r.o.
Einsteinova 19
851 01 Bratislava
http://www.kmss.sk
ID: 3307009   Dátum zverejnenia: 9.2.2018