IT Support Technician – Austria & Slovakia

Karadžičova 14, Ružinov, Slovakia, Bratislava (Job with occasional home office)

2 500 EUR/month

Job description, responsibilities and duties

Queensway Europe is scaling fast — we’ve gone from 10 to 30+ KFC restaurants across Austria and Slovakia in just two years, and we’re not slowing down. To keep our restaurants and head office running smoothly, we’re looking for an IT Support Technician who’s hands-on, proactive, and ready to grow with us.

️ Head Office Support

Day-to-day IT support for office staff (laptops, Microsoft 365, printers, phones, etc.)
Manage user accounts, access, and devices (Active Directory or similar tools)
Support remote users with VPN or cloud access
Set up and maintain workstations and office tech

Restaurant Tech Support

Support restaurant teams with POS terminals, kiosks, printers, kitchen displays, and payment systems
Troubleshoot hardware, software, and network issues affecting service
Keep menus, pricing, and POS settings updated and accurate
Work with vendors to solve issues (internet, payment gateways, hardware problems)
Ensure backups and minimize downtime at all locations

IT Projects & Maintenance

Help roll out new hardware, software, or process improvements
Keep systems updated and secure (patching, health checks)
Maintain documentation and support best practices across the business
Suggest improvements to how we work and how we support our teams

Employee perks, benefits

Permanent full-time salary starting at 2,500 EUR gross monthly. The final offer will depend on the skills and previous experience of the candidate
Flexible working hours to support your needs and goals
Attractive performance-based bonus
Mobile phone, laptop also for private use
Career growth opportunities
Multisport card (fully covered)
English courses
A culture where you can be your original self

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- 2+ years of experience in IT support, ideally in retail, hospitality, or food service
- Good understanding of Windows, Microsoft 365, and basic networking (TCP/IP, Wi-Fi, routers)
- Experience with POS systems is a big plus
- Strong problem-solving skills and the ability to explain tech to non-tech users
- Friendly, service-focused, and able to stay calm under pressure
- Based in Slovakia, with a willingness to travel between locations
- Fluency in English and Slovak language

Information about the selection process

Thank you in advance for your interest in working with us — we truly appreciate it. We will be contacting all candidates regarding the outcome of their application.

Brief description of the company

Queensway Europe is a fast-growing operator of franchise restaurants in Central and Eastern Europe with exciting plans to scale their KFC business over the next ten years. The restaurant count has grown from 10 two years ago, to more than 30 KFCs currently across Austria and Slovakia.