Czech/Slovak IT Service Desk Agent


Place of work
Athens, Greece
Contract type
Start date
Basic wage component (gross) and other rewards
Monthly gross salary 1.100-1.300

Information about the position

Job description, responsibilities and duties

Our Hiring Solutions Team on behalf of its client is looking for potential candidates to cover the position of Czech/Slovak IT Service Desk Agent
Outline Of the role:

The IT Service Desk Agent is the single point of contact for Company’s end users when there is a service disruption and for service requests. The service desk provides a point of communication with the users and a point of coordination for several IT groups and processes. The IT Service Desk Agent will provide first line technical support to end users. The successful candidate will have an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of the end user problems, which may range from straightforward to more complicated technical issues.


Act as a single point of contact for phone calls and emails from Company’s end users regarding IT issues and queries.
Incident Management:
Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
Assign unresolved Incidents to appropriate Tier 2 Support Group
Log all Incident/Service Request details, allocating categorization and prioritization codes
Keep users informed about their Incidents’ status at agreed intervals
Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
Provide first-line investigation and diagnosis of all Incidents and Service Requests
Verify resolution with users and resolve Incidents in ITSM tool
Escalate Major Incidents to senior analysts
Provide 1st line support to end users (via application consoles and Remote Assistance) related to computer systems, software, hardware and Mobile devices.  Properly escalates unresolved queries to the next level of support.


An ITIL qualification is preferable but not essential.

Employee perks, benefits

Extra Benefits
 Permanent contract and 40 days training
 The department operates 24/7/365
 Extra benefits (Christmas check 60 euro, mobile phone, gifts for family, better pricing for landline, internet, TV & overtimes/night shifts are payed upon)

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Educational Specialization

IT degree

Language skills

Slovak - Proficiency (C2) and Czech - Proficiency (C2) and English - Upper intermediate (B2)

The position is suitable for a fresh graduate


Personality requirements and skills


IT Bachelor’s degree preferred.
One years’ work experience on similar role.
Strong knowledge of Microsoft Active Directory, Microsoft Exchange Server Management, Microsoft Windows – Servers, Mac OS.
Experience using of Microsoft Office products (e.g., MS WORD, EXCEL, PowerPoint, Outlook).
Good understanding of computer systems, mobile devices and other tech products.
Proven ability to collect, examine, and analyze data from a variety of sources and offer solutions.
Possession of excellent interpersonal skills, including working with staff to explain and resolve difficult technical situations
Possession of excellent oral and written communication skills, including high proficiency in the English language.
Ability to work under pressure and recognize the importance of teamwork in the support environment.


Brief description of the company

CareerBuilder was founded 20 years ago in 1996 and since 2007 is a member of CareerBuilder. As a member of the world's largest leader in Human Resources Services and with over 500,000 visitors a month, CareerBuilder is a leader in the job search market. Conferences, events, publications, synergies and surveys carry out the important task of linking young and non-working people to the multi-level labor market with continuous information and effective moves.

Number of employees

25-49 employees

Company address
15123 ATHNES
ID: 3512978   Dátum zverejnenia: 10.10.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   Monthly gross salary 1.100-1.300