Field Services – IT Workplace Support Engineer (Ref. No.: FTE_BY1802)

Kapsch s.r.o.

Place of work
Mlynské Nivy 12, 811 09 Bratislava
Contract type
Start date
Salary offered (gross)
upon agreement

Information about the position

Job description, responsibilities and duties

For our client, a Swiss based company, we are looking for a suitable individual who will become essential part of the local IT support team.
You will be responsible in enabling the client's customers to effectively use technology by performing local workplace support activities to a proficient level.

It is expected after a defined period of time, the individual would hold a strong technical appreciation of client's core desktop operating system, applications and services, supporting that normal operational service is returned as quickly as possible or new technology is delivered, within internally agreed business service levels.

Core competencies for the role:
- Acts as an ambassador for IT by achieving the right balance between customer satisfaction and efficiency.
- Creates value by enabling internal customers in their daily work, owning incidents and IT requests, resolving and communicating on a timely basis.
- Assists with customer friendly, clear communication and timely feedback to the originator of outstanding Incidents or Requests. Manages the escalations of customer issues, working closely with other services teams as required.
- Demonstrates the ability to monitor and prioritize workloads. Is able to overcome obstacles in order to achieve their goals and objectives working both independently and as part of a team.
- Individual must be strongly customer focused, to ensure the delivery of exceptional service and superior value.
- Good command of English language.

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Intermediate (B1)

Driving licence


Personality requirements and skills

Recommended previous experience:
- At least one year's experience working within an IT Customer Service environment providing proficient break/fix support in relation to the following technologies:
* Windows 7 / Windows 10 Operating System
* Provisioning and supporting desktop hardware, including PC's, Notebooks, Monitors, Printers, multifunctional media devices and other related hardware accessories.
* Application Support – Office 2013, Outlook and / or iPass VPN (an advantage)
* Mobile Device Support – iOS (iPhone/iPad) email services.
- Previous working experience using best practice IT Service Management tool sets in relation to effectively handling Customer's Tickets.
- ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem and Request Management) and adherence to other ITIL Service Management Processes.
- Experience of cross-functional working and cultural sensitivity.


Brief description of the company

Kapsch s.r.o. has operated in Slovakia since 1994. We are a leading system and communications integrator as well as provider of flexible, comprehensive solutions, products and services covering all communication areas.

More info you can find at:

Number of employees

10-19 employees

Company address

Kapsch s.r.o.
Cesta na Senec 2/A
821 04 Bratislava
ID: 3097099   Dátum zverejnenia: 17.7.2017