Turn the present into a sustainable future

You can achieve it with
Kanadevia Inova.

We turn waste into energy

We design solutions
for a sustainable future.

Work on global projects

Kanadevia Inova professionals have
a common vision of sustainability.

Itsm Process & Tool Manager

Place of work

Levice, Slovakia (Job with occasional home office)

Contract type

full-time

Wage (gross)

2 300 EUR/month+13th salary +Bonus Salary can be adjusted higher considering the seniority of the applicant

Information about the position

Job description, responsibilities and duties

Company Description

Welcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation.

Transforming Waste into Value

At Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we are creators of value from what communities discard. Your role at Kanadevia Inova directly contributes to turning something once considered useless - waste - into something invaluable: energy, heat, hydrogen, fertilizer, and beyond.

Job Description

Own and continuously improve the ITSM tool (USM), ensuring alignment with ITIL processes and business needs.
Act as the main point of contact; manage the roadmap, backlog, and enhancements of the ITSM platform.
Configure and administer ITSM modules (Incident, Request, Change, Problem, CMDB), including workflows, SLAs, and automation.
Drive process enablement and standardization across teams; collaborate with stakeholders and support audits/compliance.
Deliver reporting and insights, coordinate releases with vendors, and provide training/documentation for users.

Qualifications

3–7 years in ITSM/Service Desk/IT ops with hands-on ownership or administration of an ITSM tool.
Strong knowledge of ITIL processes (Incident, Request, Change, Problem) and ITIL Foundation (preferred).
Proven experience in ITSM configuration (modules, workflows) and translating business needs into system solutions.
Experience with reporting, dashboards, and data analysis within ITSM tools.
Strong analytical, communication, and structured working style; able to balance operations with continuous improvement.

Employee perks, benefits

Employment contract for an indefinite period
+ 13th Salary
5% Annual bonus
Flexible working time (core time 9-3:00)
Home office possible 2 days a week
Extra days of leave
2 Sick days per year
Recreation allowance
Referral program
Travel allowance
The third pillar of the pension scheme (up to 2,5%)
Company mobile phone or phone allowance
Support for professional and career growth, education and training

Compensation

Basic wage component (gross): 2300 EUR/month

This amount is our minimum offered salary. Compensation is determined based on your level, skills, experience, and qualifications.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Advertiser

Brief description of the company

Kanadevia Inova Slovensko – a Slovak signature in the world of global projects.

Kanadevia Inova Slovensko is proof that even from our small country we can be part of global projects. And the results are felt across cities, countries and continents.
Kanadevia Inova Slovensko has been growing since its inception in 2017, and we currently have more than 200 employees based here. With an office in Levice and a brand new base in Bratislava in the city’s super-modern Digital Park, we plan to expand further. To support our global growth and help us anchor a position of leadership in the sector, we are looking for new colleagues in Levice or Bratislava in areas such as engineering, procurement, project management, quality, IT, People & Culture (known in other companies as HR), finance, and administration.
If you want a job that makes a difference, where you can define your own career path and contribute to sustainability, then Kanadevia Inova is the place for you.

Number of employees

250-499 employees

Contact

Contact person: Ing. Monika Hrico
E-mail: send CV

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