Helpdesk Agent

Jones Lang LaSalle s. r. o.

Place of work
Contract type
Start date

Information about the position

Job description, responsibilities and duties

The Helpdesk Agent reports EMEA IFM Training manager and is responsible for managing contacts received within the Trouble ticketing tool. His main responsibility is to resolve issues and answer inquiries received in timely and professional manner.

• Receive, handle and resolve Client contacts submitted within the internal tool
• Liaise with clients and appropriate vendors using the available communication channels – phone, e-mail, internal tools
• Response with effective, clear and professional written and oral communication
• Continually improve, simplify and innovate the current worksheets and processes
• Liaise with Customers for special requirements, maintaining request forms operational and up-to-date
• Provide feedback and follow-ups on recurring issues
• KPI Reporting and alignment across EMEA

Basic wage component (gross) and other rewards

min. 1200 EUR based on experience

Employee perks, benefits

What you can expect from us

• You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Information about the selection process

If you consider yourself a suitable candidate then please send your CV and Motivation letter by e-mail to: [email protected]

We will only contact those candidates that meet our requirements. Thank you.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Other knowledge

Microsoft Excel - advanced
Microsoft PowerPoint - advanced
Microsoft Outlook - advanced
Microsoft Word - advanced

Personality requirements and skills

Sounds like you? To apply you need to have:

• Languages · Fluent English is Essential · Second EU Language is required (DE / ITA / ES / FR)
• Additional EU language is an advantage
• 1 year in customer facing environment required – Support care and/or Customer service are preferred
• Experience in facility management services or hospitality environment are an advantage
• Process improvement awareness and experience
• Technical (Computers & Internet) savvy is required.
• Desired skill-sets include MS Office Application Excel /Power Pivot and other basic features/, SharePoint management, Mozilla Firefox
• End to end ownership of every client interaction and couples this with proactive problem solving to provide exceptional support to clients
• Demonstrated desire to expand skills into new areas
• Keen logical thinking and analytical skills, with the ability to understand and empathize with clients
• Ability to embrace constant change with flexibility and good grace
• Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
• Demonstrated strong prioritization and time management skills, with a high degree of flexibility
• Demonstrates effective communication, composure, and professional attitude


Brief description of the company

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. We’re in business to create and deliver real value through commercial real estate for clients, shareholders and our own people. In a complex world that is constantly changing, JLL is committed to helping you understand and navigate the intricacies of commercial real estate—whether you’re an investor or occupier of space.

We attract, nurture and reward the best and most diverse people in our industry, who develop enduring client relationships built on quality service, collaboration and trust. Our 70,000 people across 1,000 locations in 80 countries serve the local, regional and global real estate needs of corporates and investors, delivering integrated commercial real estate services built on insight and foresight, sound market research and relevant knowledge.

Our commitment to business success goes beyond the bottom line. Learn more about how we serve our people, partners and community.

Number of employees

25-49 employees

Company address

Jones Lang LaSalle s. r. o.
Námestie Mateja Korvína 1
811 07 Bratislava


ID: 3120681   Dátum zverejnenia: 6.9.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   min. 1200 EUR based on experience