Client contact specialist Team Leader

Jones Lang LaSalle s. r. o.

Place of work
Contract type
Start date
Salary offered (gross)
by agreement

Information about the position

Job description, responsibilities and duties

• Manage a team with 3+ members towards ambitious performance goals
• Build knowledge repository's and wikis and update and improve SOPs (standard operating procedure)
• Ensure that the team is set clear goals and help them to focus on delivering them in the most effective way
• Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Continually improve, simplify and innovate the current worksheets and processes
• Liaise with Customers for special requirements, maintaining request
forms operational and up-to-date
• Provide feedback and follow-ups on recurring issues
• Receive, handle and resolve Client contacts submitted within the internal tool
• Liaise with clients and appropriate vendors using the available communication channels – phone, e-mail, internal tools
• Response with effective, clear and professional written and oral communication

Information about the selection process

If you consider yourself a suitable candidate then please send your CV and Motivation letter by e-mail to:

We will only contact those candidates that meet our requirements. Thank you.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Computer skills - user

Microsoft Excel - advanced
Microsoft PowerPoint - advanced
Microsoft Outlook - advanced
Microsoft Word - advanced

Number of years of experience


Personality requirements and skills

• Languages"
· Fluent English is Essential
· Second EU Language is required (DE / ITA / ES / FR)
• Experiences in facility management services or hospitality environment are an advantage
• Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
• 1 year in team leader position required – helpdesk environment or call centre are preferred


Brief description of the company

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. We’re in business to create and deliver real value through commercial real estate for clients, shareholders and our own people. In a complex world that is constantly changing, JLL is committed to helping you understand and navigate the intricacies of commercial real estate—whether you’re an investor or occupier of space.

We attract, nurture and reward the best and most diverse people in our industry, who develop enduring client relationships built on quality service, collaboration and trust. Our 70,000 people across 1,000 locations in 80 countries serve the local, regional and global real estate needs of corporates and investors, delivering integrated commercial real estate services built on insight and foresight, sound market research and relevant knowledge.

Our commitment to business success goes beyond the bottom line. Learn more about how we serve our people, partners and community.

Number of employees

25-49 employees

Company address

Jones Lang LaSalle s.r.o.
Hodžovo námestie 1A
811 06 Bratislava
ID: 2829820   Dátum zverejnenia: 28.11.2016