Ľutujeme, spoločnosť ponúkajúca danú pracovnú pozíciu ukončila zverejnenie ponuky na stránke.
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
T1 Technical Support – Zilina
JONCKERS TRANSLATION & ENGINEERING s.r.o.
Place of work
Námestie Andreja Hlinku, Žilina
Námestie Andreja Hlinku, Žilina
Contract type
full-time
full-time
Start date
01.08.2018
01.08.2018
Wage (gross)
od 870€ *Finálna suma základnej zložky mzdy môže byť upravená v závislosti od individuálnych znalostí a skúseností vybraného kandidáta.
od 870€ *Finálna suma základnej zložky mzdy môže byť upravená v závislosti od individuálnych znalostí a skúseností vybraného kandidáta.
Information about the position
Job description, responsibilities and duties
We are looking for a person who gets satisfaction from solving problems and has passion for excellent customer service. You will liaise with the internal team to assist on development projects and provide guidance and expertise where needed.
Responsibilities:
• Prioritize & categorize support cases that are received from both internal and external customers.
• Respond to customer inquiries through the support case system, Skype or phone.
• Inform customers of support case status, progress, and estimated completion time throughout the support case process until each support case is completed.
• Complete all support cases in a timely manner, follow up with customer until each case is completed to the customers satisfaction.
• Conduct issue validation or bug regression of the support cases.
• Cross train in other areas of support coverage and primary roles.
• Maintain existing documentation to cover support topics, enhancement and version upgrade notices, and other customer related items.
• Other duties and projects assigned by the Support Team.
Responsibilities:
• Prioritize & categorize support cases that are received from both internal and external customers.
• Respond to customer inquiries through the support case system, Skype or phone.
• Inform customers of support case status, progress, and estimated completion time throughout the support case process until each support case is completed.
• Complete all support cases in a timely manner, follow up with customer until each case is completed to the customers satisfaction.
• Conduct issue validation or bug regression of the support cases.
• Cross train in other areas of support coverage and primary roles.
• Maintain existing documentation to cover support topics, enhancement and version upgrade notices, and other customer related items.
• Other duties and projects assigned by the Support Team.
Employee perks, benefits
We offer:
• challenging work in a strong international company;
• an open corporate culture that supports the growth of talents;
• personal development and training courses;
• competitive salary;
• a wide range of business benefits (allowance for pension or private life insurance, 13th month salary benefit, lunch and culture vouchers …).
• challenging work in a strong international company;
• an open corporate culture that supports the growth of talents;
• personal development and training courses;
• competitive salary;
• a wide range of business benefits (allowance for pension or private life insurance, 13th month salary benefit, lunch and culture vouchers …).
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
Language skills
English - Upper intermediate (B2)
Driving licence
B
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
• Advanced written and verbal communication skills.
• Fast in learning new tools and technologies.
• Well organized, detail-oriented, punctual, and good at working in a team.
• Ability to work under stress and pressure.
• Working hours: from 11:00 to 19:30 (CET time)
• Fast in learning new tools and technologies.
• Well organized, detail-oriented, punctual, and good at working in a team.
• Ability to work under stress and pressure.
• Working hours: from 11:00 to 19:30 (CET time)
Advertiser
Brief description of the company
We are a fun, trusted, innovative and global tech-enabled language company. We offer our AI powered platform WordsOnline, using Neural Machine Translation technology with human expertise to provide our enterprise customers with cost-effective, fast turnaround language services at an optimal quality.
Number of employees
25-49 employees
ID: 3451071
Dátum zverejnenia: 17.7.2018
2018-07-17
lokalita: Námestie Andreja Hlinku, Žilina Pozícia: Administrative Worker, Official, IT/Technical Support Specialist Spoločnosť: JONCKERS TRANSLATION & ENGINEERING s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: od 870€ *Finálna suma základnej zložky mzdy môže byť upravená v závislosti od individuálnych znalostí a skúseností vybraného kandidáta.