Collection Coordinator

Job Details

In your role as a Collections Coordinator you will be responsible for activities related to cash collection, such as calling the customers to obtain payment or dispute updates, handling e-mail requests from internal and external customers, reviewing accounts and invoices and executing steps which will lead to having the debt paid by customer.

You will also support other finance operations by providing and receiving information from customers regarding billing, collection and cash application.

During your normal daily activities, you will need to maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices.

You will be expected to understand aging debt reports and initiate calls to, as well as receiving calls from, customers and take appropriate actions to prevent delinquent payment.

What you will do

• Handling calls/ e-mails
• Logging disputes
• Advising customers on their invoices, outstanding debt and payment terms
• Portfolio handling, follow-up
• Executing ad-hoc activities related to cash collection as delegated by Team Leader
• Possible participation on projects or development programs

What we look for

• Fluent in English, strong verbal and written communication skills
• Willing to develop and learn, strong communication & negotiation skills, collaborative, team player, customer and result oriented, proactive attitude, flexibility
• 0 - 4 Years in combination of collections, customer service, inside sales, AP or related experience is an advantage
• To perform this job successfully, an individual should have basic skills in accounting software related to collections; and intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research

What you will learn

In this dynamic and versatile position, you will learn and practice negotiation skills on daily basis as you will be the key player on getting our customers to pay. You will acquire management skills, too, as you will need to arrange your daily schedule, obtain as much valid information as possible to make our business grow and our customers satisfied. For all these you will be offered several soft skills trainings and you will have the opportunity to learn from your colleagues, too. As you will be working with Excel on daily basis, you will improve your analytical skills so that you are able to easily extract/understand the most important figures from the reports you have at hand.

Our benefits

Besides working in an international environment, you will receive a regularly monthly bonus after your first six months, meal vouchers, a recreation allowance and retail discounts. Additionally, our flexible benefits program will allow you to customize benefits from a selection of 3500 products and service such as gym membership, medical cover, a multi-sports card plus many more.

Our onsite facilities at our Bratislava based office includes a fitness centre, canteen, nursery and coffee machines located on every floor.

If you are relocating to Bratislava to join Johnson Controls, you will be eligible to receive a housing allowance to help you setup your new life in Slovakia.

The gross monthly salary for this position starts from 1300 EUR per month and a monthly bonus that starts after your first 6 months. Please note this is a minimum salary and our compensation packages are based on your professional experience and qualifications.

Our culture

At Johnson Controls you’ll have the opportunity to work on some of the most exciting projects in today’s market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.

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