IT Business Analyst - CPQ

Job Details

IT Business Analyst

What you will do:

Fixed term contract position for a period of 12-24 months. We are looking for a customer-oriented Business Analyst to help deliver initiatives across Salesforce CRM sales cloud, Salesforce CPQ, Oracle CPQ & Subscription Management Cloud within the EMEALA region (focus on CPQ)

How you will do it:

• Work with business, BAs, delivery team & architects to define & document user stories, as-is & to-be business processes & functional requirements
• Drive discussions ensuring max standardization & synergies across LOBs in EMEALA & at enterprise level, driving adoption of OOTB functionality & global template design across LOBs/countries
• Identify & capture integration points across project initiatives to ensure alignment across discrete applications including Salesforce (CRM & CPQ), Oracle CPQ & SMC. Support business & IT in bridging any gaps
• Contribute to test strategy, defining acceptance criteria, test plan & test cases across test phases
• Support business change manager during roll out to ensure adequate communication, training & support is provided
• Provide enhancement support for Sales & CPQ systems. Triage new requests & set appropriate delivery expectations
• Up to 25% international travel
• Remote working options considered Qualifications - External

What we look for:

Required:

• Working experience with CPQ (preferably Oracle CPQ or other CPQ platforms like Salesforce CPQ) & Salesforce Sales Cloud
• Understand CPQ capabilities & limitations; clearly articulate those to stakeholders to drive acceptable solution
• Strong BA skills using proven techniques to elicit comprehensive user requirements; seek to understand up/downstream impacts
• Experience driving consensus across business stakeholders from distinct business areas regarding prioritization of work
• Ability to facilitate communication between business & technical delivery teams
• Excellent command of English (verbal & written), advanced communications skills & stakeholder engagement
• Excellent Excel & PowerPoint skills
• Ability to work independently & within a team environment (may supervise others)
• Well organized, results-driven, eager to handle difficult problems, excellent problem-solving skills
• Experience with system integrations & understand how to troubleshoot data discrepancies

Preferred:

• Bachelor's degree in relevant field
• Experience working in an Agile environment    
• Experience in Oracle CPQ and Salesforce sales cloud
• In-depth knowledge of Lead-to-Cash processes 
• Experience in sizeable multinational corporations with matrix structures

Who we are

At Johnson Controls, we're shaping the future to create a world that's safe, comfortable, & sustainable. Our global team creates innovative, integrated solutions to make cities more connected & buildings more intelligent & efficient. We are passionate about improving the way the world lives, works, & plays. The future requires bold ideas, an entrepreneurial mindset, & collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.