Collections Coordinator

Job Details

Are you interested to speak English and chip in with your skills of handling ageing and reconciliation? You are looking for right place, we will equip you with various of trainings (soft skills, IT tools, excel, etc.), which can help you to become part of our team.

What you will do

Our Cash Collections team work to maximize the timely collection of cash from our customers around the globe, through the effective management of enquiries made and received by telephone. We work to keep our aged debt to a minimum through timely action of outstanding debt.

• Handling collections management for portfolio of international customers, mainly by outgoing calls to customers before and after the due date of the invoice, combined with reminder emails and dunning letters
• Resolving reasons of non-payment from customer side, and properly codifying these reasons in the respective IT tools used for cash collections purposes
• Registering customers’ disputes for the assigned portfolio of customers, and submit the disputes to Analysts Collections and/or Collections Specialist for further follow-up
• Handle in bound calls from respective segments of customers - Process customers’ refunds to customers in case of overpayments and other customer claims
• Support Cash Application teams by contacting assigned customers, and clarifying with them allocation details for received cash as well as credit notes issued

• Secondary education degree or adequate professional experience focusing on Collections/Customer care / Sales
• Communicative level of English
• Willing to develop and learn, Communicative, Collaborative, Great teammate, Proactive attitude, Flexibility, Customer oriented

In this dynamic position we will provide you soft skills training, where you will learn how to communicate effectively, and accurately and how to use negotiation skills. Also, you can create relationship with our business partners, which will help you in future negotiations. After couple weeks of cost scrip training, you will understand various processes of ageing, reconciliations, how to operate various of tools and knowledge of your excel skills.

Besides working in an international environment, you will receive a regularly monthly bonus after your first six months, meal vouchers, a recreation allowance and retail discounts. Additionally, our flexible benefits program will allow you to customize benefits from a selection of 3500 products and service such as gym membership, medical cover, a multi-sports card plus many more.

Our onsite facilities at our Bratislava based office includes a fitness centre, canteen, nursery and coffee machines located on every floor.

If you are relocating to Bratislava to join Johnson Controls, you will be eligible to receive a housing allowance to help you setup your new life in Slovakia.

The gross monthly salary for this position starts from 1050 EUR per month, plus a monthly bonus that starts after your first 6 months. Please note this is a minimum salary and our compensation packages are based on your professional experience and qualifications.

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.