HR Operations Analyst – Workforce Administration

What you will do

Responsible for providing inquiry and transaction support to employees, managers, HR Business Partners and HR professionals. In a lesser extent, respond to inquiries from vendors, Centers of Expertise members, retirees and employee’s relatives. This is an exciting time to be part of this team.

The WFA HR Operations Analyst main tasks/ responsibilities include, but are not limited to:

Responsible for providing assistance on HR-related inquiries to Johnson Controls employees across the Enterprise, including inquiry resolution and transaction processing. You may be assigned to one or more functional areas as part of their responsibilities and perform a variety of activities both front and backstage (first point of contact or transactional support)

Inquiry support for:

• HR transactions
• Employee, Job and Data changes
• Compensation Changes
• Requisitions
• General HR questions when employees are looking for policies and procedures.
• Navigation support for Workday and Portal.
• Escalation of security access to Portal to HR Technology Enablement (HR Atlas portal team).
• Replicon system support for vacation balance update and cancellation of days off not taken (only USA).
• Assistance to Managers and HR in running standard reports, includes running and sharing National IDs report for HRBPs.
• Routing of calls to appropriate support owner when service is not provided by EHRO (The Work Number, Help Desk, etc.).
• Archiving EE Documents in Documentum (i.e. Offer Letters, Resume, government forms, W4s, Direct deposit, old PAFs, Benefit enrollments, Benefits summary, PM Reviews, warnings, employee health records, license and certification verifications, etc.).
• Inquiry about Salary Planning Tool Functionality and follow up with Managers for late submission of merit changes in Salary Planning Tool.
• Responsible for register the interaction with the caller and tracking the solution via the ticketing system Microsoft Dynamic CRM, when follow up or escalation to Tier 2 is required.
• Accomplish the Call Management Framework & KPIs for calls and cases.
• Provide support on simple data entry / data changes on employee records.
• Perform basic transactional processing activities
• Requisitions creation and follow up to approvals.
• Update and maintain employee data in the HRIT/HRIM/Functional or system of record
• Maintain employee personnel files for current and former employees
• Provide assistance on employment verification requests

What we look for

• Bachelor Degree in HR, Finance, Business or related field required
• Desirable working experience in a HR Service Center or HR operations
• High English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English.
• Excellent oral and written communication skills and interpersonal skills.
• Ability to work in multiple activities and systems successfully and simultaneously.
• Ability to understand and develop successfully partnerships with customers.
• High Customer Service orientation.
• Desirable experience in core HR operations processes.
• Desirable experience in Workday / Microsoft CRM Dynamics

Our benefits

Besides a very pleasant and international work environment Johnson Controls offers various opportunities for future growth, a competitive salary, regular monthly bonus after 6 months of employment , fully covered meal vouchers, monthly free workplace massage, winter vitamin package, onsite FIT days and a flexible benefit allowance so you can choose to tailor the rest of the benefits to suit your individual needs.

You will be based in our newly opened offices in the vibrant city center close to the river and Eurovea shopping center. The onsite facilities include a fitness center, coffee machines, canteen and nursery. If you are relocating to Bratislava to join JCI you will be eligible to receive a housing allowance to help you get your new life set up!

We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to company. The starting salary is 1100EUR/month gross for candidates who meet our minimum criteria. However, candidates with two plus years work experience will achieve higher earnings.

Who we are

This position is part of the Johnson Controls Power Solutions business unit, which is a world leader working in partnership with our customers to meet increasing market demands for energy storage on a global scale. We create the most advanced battery technologies for virtually every type of vehicle on the planet. Our 15,000 employees develop, manufacture, and distribute the smartest portfolio of lead-acid and lithium-ion technologies in the world. Technologies that deliver uniquely sustainable, next generation performance.