Director, Business Hosting - Central Operations

What you will do
Provide leadership and operational direction for the Business Hosting Central Operations organization. Responsible for all daily and regular operational activities across the enterprise computing platforms. Ensure adherence to Operating Level Agreements for enterprise computing environments and leverage operational metrics for continuous improvement opportunities. Responsible for service support for all data centers 24 hours per day, 7 days a week, 365 days a year.

How you will do it
• Provides operational leadership for the Central Operations organization, including the development of the overall staffing plan and operating model to ensure consistent service delivery according to the Operating Level Agreements.
• Manages team of professionals to provide 24 by 7 operational support for all data centers, a global computing environment consisting of approximately 6,000 servers and over 6 terabytes of storage and approximately 10,000 servers in remote sites.
• Provide operational and DevOps support for the JCI cloud and hybrid cloud environments, in alignment with the Cloud Transformation team.
• Oversee relationships with external partners, suppliers and vendors, to ensure they provide services underpinning the organizational OLAs.
• Engages proactively with the business unit IT organizations to understand service delivery priorities and to gain feedback regarding service delivery effectiveness.
• Ensures the implementation of change requests are completed on-time and with the highest quality.
• Manage and build relationships with global IT leadership, including regional IT leaders, global/regional application owners, and global infrastructure peers and team members.
• Continually reviews operational performance to determine opportunities for service and cost improvement through the identification and adoption of industry best practices and innovations. 
• Benchmarks hosting model against competitive landscape to ensure services, SLAs and costs provide value to our customers
• Trains staff in the use of industry best practices and are prepared for career path opportunities to engineering.
• Provides input into the strategic direction of the global infrastructure organization.
• Provides feedback to Business Hosting Engineering and Architecture regarding existing and new technology standards and procedural documentation.
• Provides regular updates on department activities, including providing service metrics for the service delivery reviews.
• Ensures that SOX procedures are defined and diligently followed and that SOX evidence is gathered in compliance with the audit schedule.
• Adheres to the Company’s Ethics standards.

What we look for
• University degree in Computer Science or Computer Information Systems. Masters degree preferred.
• 15+ years of Information Technology work experience.
• 7-10 years of Information Technology team leadership experience, including the direct leadership of data center or operations organizations.
• Significant experience in the development of policies and procedures for complex enterprise computing environments.
• Knowledge of Unix (HPUX), Linux (RedHat and SUSE), Windows operating systems, and virtualization technologies (VMWare and Hyper-V), enterprise storage systems, and backup technologies.
• Demonstrated proficiency in ITIL Service Delivery methodologies.
• Experience working with global teams, including the management of resources in multiple locations.
• Excellent communication skills and proficiency in speaking English.


Starting from 4400EUR/month gross (plus a 13th month salary) based on relevant experience* 


*Please note: This salary is our minimum advertised salary. We value each and every employee who joins Johnson Controls, therefore ensuring our compensation package aligns with your professional qualifications and competencies to the open position you are selected for.


If you are applying from abroad please research cost of living in Bratislava to establish your salary expectations.


Our benefits 
Besides being a diverse, international working environment Johnson Controls offers opportunities for professional growth and future career prospects for future growth, a competitive salary, 13th salary, fully covered meal vouchers, monthly free workplace massage, winter vitamin package, onsite FIT days and a flexible benefit allowance so you can choose to tailor the rest of the benefits to suit your individual needs.
 
You will be based in our newly opened offices in the vibrant city center close to the river and Eurovea shopping center. The onsite facilities include a fitness center, coffee machines, canteen and nursery. If you are relocating to Bratislava to join JCI you will be eligible to receive a housing allowance to help you get your new life set up!
 
Who we are
At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.