Customer Service Agent

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you. Starting from 1000 EUR/month gross (plus a 13^th month salary) based on relevant experience*

 
What you will do
 
 
Sales order:

• Provide customer service from customer enquiry, handle orders against existing quote/contract/price list, through dispatch/invoice to payment information internally and to the customer.
• Register and maintain customer data and records
• Handle customer purchase orders and create sales orders (SO), handle invoicing, settle deviations by Credit/Debit note, issue compensation for claims
• Cooperate with sales representatives – communicate prices, specific agreements with customers, incoterms between the customer and JCI
• Act as customer’s main speaking partner, identify customer needs, resolve “conflicts”, build and nurse customer relationship/intimacy
• Secure the best supply solution for the customers, negotiate improved delivery dates with different factories, divide deliveries to accommodate customer demands
• Coordinate shipping instructions from customer to Logistics Specialist
• Do the financial follow-up: debt collection, monitor overdue balances and provide information to finance about agreed settlement dates

Purchase order: Handle orders towards different factories

• Register new suppliers of goods & services
• Place purchase requisitions (PR) and send requests for PO creation or necessery adjustments
• Closely cooperate with different factories regarding availability of items, bookings, lead time, PO entries, order acknowledgements, packing lists, various documents etc.
• Hand over the packing lists to Logistics Specialist
• Maple – handle enquiries from AP team

Shipping:

• Closely cooperate with Logistic Specialist – provide all the transport related instructions such as packing list and other specific information needed for transport booking

Claims:

• Register warranty claims and act as customer’s primary point of contact throughout the claim process

Other areas:

• Handle internal orders (provide services for other departments)
• Provide team backup at absences and high workload

What we look for

• High school degree or higher
• English language fluently
• PC skills – MS Office, intermediate level
• Knowledge of customs clearance procedures, logistics
• Customer oriented with focus to details
• Team player
• Previous experiences in customer services are advantage

 
 

Our Benefits

• Your Career
• Competitive salary (13 salaries a year)
• Multi-cultural environment
• Dedicated career development opportunities
• Language and training courses
• Internal networking/development groups

 
Your Health

• Medical coverage; Vitamin program and Flu vaccination
• On-site fitness center and organized sport offerings
• Monthly workplace massages

 
Your Culture

• Employee referral and recognition programs
• Commitment to social responsibility and engaged company culture
• Annual events for employees

 
Your Perks

• Relocation allowance and assistance for moving to Bratislava
• Meal vouchers fully covered by the company and on-site canteen 
• Company preferential rates/discounts and Flexible benefit allowance
• Minimum 20 days annual leave
• Outdoor terraces and shared park
• On-site kindergarten

 
 

You will be based in our newly opened offices in the vibrant city center close to the river and Eurovea shopping center.. The onsite facilities include a fitness center, coffee machines, canteen and nursery. If you are relocating to Bratislava to join JCI you will be eligible to receive a housing allowance to help you get your new life set up!  
 
Who we are
At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

 


 

Application

 

We look forward to receiving your application, please upload a version of your CV. All applications will be reviewed and if your application is selected, our central talent acquisition team will inform you to arrange a telephone interview.

For more information about our company visit www.jci.com